Corporate Mobile Receptionist (RNTL)

Rapport Guest Services; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in guest services is seeking front-of-house staff in London. The role involves covering multiple positions and requires excellent customer service skills and experience in luxury environments. Attractive salary and benefits package offered with a focus on delivering high-quality service.

Benefits

Pension

Store Discounts

Life Assurance

Qualifications

• Experience in front-of-house roles in luxury settings.
• Excellent command of English in verbal and written forms.
• Ability to work under pressure.

Responsibilities

• Cover various roles: receptionist, concierge, etc.
• Handle guest requests promptly and professionally.
• Communicate effectively with departments.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Adaptability

Job description

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Client:

Rapport Guest Services

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d8577ba7e50a

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Role Responsibilities

Responsibilities will include:

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach when dealing with ad hoc duties as required, including potential shift or location changes.

The Ideal Candidate

The successful candidate will:

• Have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment.
• Have the passion and drive to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate the ability to adapt and flex your working style and behaviour to suit the environment of the site you are working at.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act proactively and intuitively.
• Be able to travel across London within the M25 (mostly Central London and Canary Wharf).

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts, and life assurance.

Working hours are typically 8 hours per day, 40 hours per week, Monday to Friday, on rotating team shifts, usually between 7 am and 7 pm. Our teams do not work weekends or bank holidays.