Corporate Mobile Receptionist - Part Time (RNTPT)

Rapport Guest Services; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in guest services seeks flexible individuals for various frontline roles in London. Ideal candidates will have a background in luxury environments, exceptional customer service skills, and the ability to adapt to a fast-paced setting. Responsibilities include guest interactions and effective communication with teams, ensuring all needs are promptly met.

Benefits

Competitive salary package

Pension scheme

Store discounts

Life assurance

Qualifications

• Experience in front of house roles at luxury hotels or corporate environments.
• Excellent command of the English language in verbal and written forms.
• Ability to work well under pressure and proactively.

Responsibilities

• Covering various roles including receptionist and concierge.
• Proactively addressing guest requests and managing calls.
• Communicating effectively across teams to ensure excellent service.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Adaptability

Job description

Role Responsibility

Responsibilities will include:

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach when dealing with ad hoc duties as required, including potential shift or location changes.

The Ideal Candidate

The successful candidate will:

• Have front of house reception experience in a luxury hotel, premium airline, retail, or a corporate environment.
• Have the passion and drive to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate the ability to adapt and flex your working style and behaviour to the environment of the site you are working at.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively.
• Be able to travel across London within the M25 (mostly Central London and Canary Wharf).

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts, and life assurance.