Corporate & Leisure Group Reservations Coordinator

The-Queens-Hotel; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

Colleague rates

F&B discounts

28 days annual leave (33 with service)

Job summary

The Queens Hotel in Leeds is seeking a highly organised Corporate & Leisure Group Reservations Coordinator to join our team. You will coordinate corporate and leisure group bookings, manage allocations and support opportunities to maximise group revenue while collaborating with Revenue, Sales and operational teams.

The ideal candidate has experience in group reservations or corporate accommodation, with strong organisational skills and attention to detail to deliver excellent client service in a

Qualifications

• Previous experience in group reservations, corporate accommodation or similar hospitality role.
• Strong understanding of group booking processes including quotations, allocations and release dates.
• Excellent organisational and planning skills with the ability to handle multiple bookings.

Responsibilities

• Manage corporate and leisure group enquiries, quotations and proposals within agreed timescales.
• Coordinate group bookings from enquiry to confirmation, recording requirements accurately.
• Maintain group booking records, rates, deposits and cancellation terms in the PMS.
• Liaise with corporate clients, tour operators and event coordinators to understand needs.
• Support pricing, availability management and inventory planning with Revenue and Sales teams.
• Communicate group requirements with Front Office, Housekeeping and F&B teams.

Skills

Organisational skills

Communication

Commercial awareness

Team collaboration

Proactive mindset

Tools

Opera PMS

Amadeus

Job description

Corporate & Leisure Group Reservations Coordinator

The Queens Hotel

Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure.

We are looking for a highly organised, commercially aware and proactive Corporate & Leisure Group Reservations Coordinator to join our team at The Queen’s Hotel, Leeds. In this role, you will be responsible for coordinating corporate and leisure group accommodation bookings, managing group allocations and supporting opportunities to maximise group revenue. Working closely with the Revenue, Sales and operational teams, you will play an important role in ensuring group requirements are delivered efficiently, building strong client relationships and contributing to the hotel’s commercial success.

What we offer

- Permanent, Full Time (40 Hours per week) contract.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The role

The Corporate & Leisure Group Reservations Coordinator will support the hotel’s commercial objectives through the effective management and coordination of corporate and leisure group accommodation bookings.

The successful applicant will be responsible for managing group enquiries, preparing quotations, coordinating room allocations, maintaining group booking records and overseeing group requirements from initial enquiry through to arrival. Working collaboratively with the Revenue, Sales and operational teams, they will ensure group bookings are managed accurately and efficiently while identifying opportunities to maximise accommodation revenue.

The ideal candidate will have previous experience in group reservations, corporate accommodation or a similar hospitality-related role, with a strong understanding of group booking processes and commercial performance. They will demonstrate excellent organisational skills, attention to detail, strong communication abilities and the confidence to manage multiple group accounts in a fast-paced environment.

Responsibilities of role will include but are not limited to:

• Managing corporate and leisure group accommodation enquiries, preparing accurate quotations and proposals within agreed timescales;
• Coordinating group bookings from initial enquiry through to confirmation, ensuring booking requirements and contractual arrangements are accurately recorded;
• Managing group room allocations, rooming lists, additional room requests, booking amendments and agreed release dates;
• Monitoring group booking activity, room block utilisation and pickup to identify opportunities to maximise occupancy and group accommodation revenue;
• Maintaining accurate group booking records, agreed rates, deposits, cancellation terms and contractual details within the hotel’s property management system;
• Liaising with corporate clients, leisure group organisers, tour operators and event coordinators to ensure accommodation requirements are understood and fulfilled;
• Working closely with the Revenue and Sales teams to support group pricing, availability management and inventory planning in line with the hotel’s commercial strategy;
• Coordinating with Front Office, Housekeeping, Food & Beverage and other operational departments to ensure group requirements are communicated and delivered effectively;
• Monitoring group booking deadlines, deposit payments, outstanding balances and rooming list submission dates, following up with organisers where necessary;
• Preparing and maintaining reports relating to group bookings, confirmed room nights, room block utilisation, pickup and accommodation revenue;
• Identifying opportunities to increase group accommodation revenue through additional room nights, extended stays, room upgrades and relevant hotel services;
• Developing and maintaining strong professional relationships with group organisers and corporate clients to encourage repeat business;
• Contributing to the continuous improvement of group booking procedures to enhance efficiency, accuracy and the overall client experience;
• Ensuring group reservations are managed in accordance with agreed contractual terms, hotel procedures and data protection requirements.

The core skills and experience required to succeed

• Previous experience in group reservations, corporate accommodation, leisure group bookings or a similar hospitality-related position;
• Good understanding of group accommodation booking processes, including quotations, room allocations, rooming lists, release dates and contractual requirements;
• Experience using hotel property management systems, ideally Opera, Amadeus or similar platforms;
• Strong commercial awareness, with an understanding of hotel occupancy, average daily rate, accommodation revenue and inventory management;
• Excellent organisational and planning skills, with the ability to coordinate multiple group bookings and manage competing deadlines;
• High attention to detail and accuracy when maintaining group allocations, agreed rates and booking records;
• Confident communication and interpersonal skills, with the ability to build effective relationships with group organisers, corporate clients and internal stakeholders;
• Ability to collaborate effectively with Revenue, Sales and operational departments to achieve commercial objectives;
• Strong administrative and IT skills, including the ability to maintain accurate booking records and prepare group performance reports;
• A proactive, customer-focused and solutions-oriented approach to coordinating group requirements and resolving booking-related challenges;
• Ability to work independently, prioritise workload and adapt to changing group booking demands;
• A positive attitude, professional approach and commitment to delivering excellent client service while supporting the hotel’s commercial objectives.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Queens Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.