Corporate Bank Production Support Regional Lead | Birmingham, UK

Deutsche Bank; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Deutsche Bank is seeking a Corporate Bank Production Support Regional Lead in Birmingham to lead a team focused on delivering innovative support solutions across critical applications. This role emphasizes development, team leadership, and proactive service management, promoting a healthy work-life balance and a commitment to employee well-being.

Benefits

Hybrid Working

Non-contributory pension

30 days holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

CSR programme support with volunteering leave

Qualifications

• Experience in IT within complex or regulated environments.
• Strong background in managing client-facing functions.
• Ability to deliver high performance and improve productivity.

Responsibilities

• Lead a team to address incidents and enhance service management.
• Develop strategies improving operational performance indicators.
• Drive automation and monitoring improvements for resilience.

Skills

Technical depth in Java

Experience in UNIX

Understanding of Linux

Middleware knowledge

Familiarity with Web-logic

Google Cloud Platform expertise

Observability tools usage

Leadership skills

Strong communication

Job description

Corporate Bank Production Support Regional Lead

Corporate Bank Production Support Regional Lead

Job Description:

Job Title Corporate Bank Production Support Regional Lead

Location Birmingham

Corporate Title Vice President

Deutsche Bank's Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.

You will work as part of Corporate Bank Production Services, bringing an agile and innovative approach to the resolution of user, application and infrastructure incidents. In this role you will be leading a team for the Europe, Middle East and Africa region within the Corporate Bank Technology Production Services team. This function spans three business areas, Securities Services (SES), Trust & Agency Services (TAS) and Trade Finance Lending (TFL). Driving both a reactive and proactive stance to operational activities and the transformation of Service Management in the region, you will focus the team on how our Clients can get the very best service from technology at the bank.

What we'll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your key responsibilities

• Develop and educate the team on technical and functional subject matter expertise, including the applications/platforms being supported, business flows, data, application architecture and run-time environment
• Provide hands on technical, functional and leadership support for a suite of complex and globally critical applications
• Develop and implement strategies to improve performance across key indicators including but not limited to risk and control (e.g. Disaster Recovery)
• Impact the culture of the organisation, by applying modern thinking, for example, by implementing an SRE mindset and high levels of Observability
• Drive delivery of automation, application and infrastructure monitoring improvements resulting in highly resilient platforms
• Flexibility for escalation (after office hours as well as weekends) and weekend cover on a rotation basis to support and enable our business

Your skills and experience

• Experience in IT in complex or highly regulated environments, for example in the Financial Services in a client-facing function
• Strong technical depth covering a broad range of products and platforms such as Java, UNIX, Linux, Middleware, Web-logic, Google Cloud Platform and observability tools such as New Relic
• Demonstrate high performance and productivity focus, leading teams effectively towards measured improvements in delivery
• Ability to communicate effectively to stakeholders at all levels of seniority and under pressure
• Experience in Securities Services or Asset Management would be advantageous

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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