Corporate Account Support Manager

Corporate Account Support Manager, Birmingham

Client: Biffa

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: ab5b4d2b73d3

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Corporate Account Support Manager

Location – National with occasional travel.

Competitive salary and excellent benefits

A quick look at the role:

The Corporate Account Support Manager manages the commercial relationship between Biffa and its corporate clients. Responsibilities include financial performance, growth and development, contractual negotiations, KPI and SLA management, compliance, customer satisfaction, retention, and innovative solutions.

Why it is an opportunity not to be wasted:

• Primary interface between the company and specific corporate clients.
• Implementing business account plans, ensuring service success, contract compliance, retention, and pricing negotiations.
• Retaining corporate clients through positive relationships and expanding service provision to meet revenue targets.
• Managing tender, benchmarking, and RFI processes, and identifying new development opportunities for profitable growth.
• Completing customer reviews and presenting management information using Power BI.
• Supporting depots and customer services in resolving site issues, including health and safety, container changes, or new services.
• Maintaining customer debt positions in line with contractual commitments.
• Engaging confidently at all levels for negotiation, influencing, and communication to deliver long-term benefits.
• Addressing QLS issues affecting invoicing and credits, supporting resolution of payment queries.
• Proficiency in all Microsoft applications, including advanced Excel.
• Analytical skills to interpret numerical data.
• Experience in building and maintaining customer relationships.

Changing the way people think about waste:

At Biffa, we love working with waste—turning it into sustainable power, recycling innovatively, or keeping streets clean. With over 10,500 employees nationwide, we offer rewarding careers that are challenging and impactful.