Corporate Account Manager

TN United Kingdom; Southend-on-Sea; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative observability platform provider is seeking a dynamic Commercial Account Manager to enhance customer success and drive account expansion. This exciting hybrid role involves managing multiple accounts, developing strong relationships, and collaborating with technical teams to deliver outstanding service. The ideal candidate will have a robust technical background, proven experience in SaaS sales, and a passion for exceeding quotas. Join a fast-paced environment where your contributions will significantly impact the company's growth and success. If you possess strong communication skills and a strategic mindset, this role offers a fantastic opportunity to advance your career.

Qualifications

• 3+ years in Account Manager or Customer Success role in SaaS.
• Strong communication and presentation skills required.

Responsibilities

• Manage multiple commercial accounts and expand the company's footprint.
• Collaborate with teams to execute complex sales deals.

Skills

Account Management

Customer Success

Sales Strategy

Communication Skills

Cross-selling

Cloud Technologies

Education

Bachelor's Degree

Tools

Log Analytics

Monitoring/APM

AWS

GCP

Azure

Job description

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Client:

IC Resources

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EU work permit required:

Yes

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Job Reference:

25e79d12efd8

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

A fast-growing observability platform provider is seeking a Commercial Account Manager to join their sales team. This role involves managing multiple accounts, driving customer success, and expanding the company's footprint within existing clients. The ideal candidate will have a strong technical background and proven experience in customer-facing roles, with a focus on renewals, cross-selling, and account expansion.

Hybrid role in London

Key Responsibilities

• Manage multiple commercial accounts simultaneously, developing relationships and expanding the company’s footprint.
• Develop and maintain an active pipeline of opportunities to meet quarterly quota objectives, driving pipeline velocity activities such as customer references, quotes, contract preparation, and execution.
• Collaborate with Technical Account Managers, Strategic Account Executives, and Solutions Engineers to plan and execute complex sales deals.
• Analyze customer business needs to identify strategic partnership opportunities and develop strategies for customer growth, satisfaction, and retention.
• Deliver clear messaging and presentations to effectively communicate the platform's value proposition.
• Manage the renewal cycle, driving customer adoption, executive relationships, and addressing potential threats to renewal.
• Educate and enable customers on observability and the advantages of the company’s solution.

Key Requirements

• 3+ years experience in an Account Manager or Customer Success Manager role in a SaaS company, with a focus on cross-selling and account expansion.
• Proven ability to drive revenue and efficiency through strategic sales planning and execution.
• Strong communication and presentation skills.
• Experience working in the SaaS industry.
• Ability to work 2-3 days per week in the London office.
• Technical background with 2+ years as a Technical Account Manager is an advantage.
• Proven ability to build relationships and prospect new business with decision-makers.
• Track record of exceeding quotas and driving business in cloud technologies.
• Experience with Log Analytics/Monitoring/APM and Cloud technologies (AWS/GCP/Azure) is highly advantageous.
• Bachelor’s degree or equivalent professional experience.

Please contact Laura @ IC Resources for more info!