Corporate Account Manager

International Logistics Group; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Corporate Account Manager to manage key client accounts, ensuring satisfaction and growth. This role involves building strong relationships, driving performance, and coordinating with internal teams to deliver seamless service. Ideal candidates should have proven account management experience and strong communication skills, with opportunities for hybrid working arrangements and benefits such as pension and health plans.

Benefits

Pension

Life Assurance

Healthshield Cash Plan

Discount Perks

22 days holiday (+ Bank Holidays)

Birthday leave

Free on-site parking

Employee assistance programme

Qualifications

• Proven account management experience, ideally in 3PL, logistics, or supply chain.
• Strong commercial acumen, including experience with contracts, pricing, and negotiations.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary contact and trusted advisor for clients.
• Build strong relationships to ensure satisfaction, loyalty, and retention.
• Manage pricing, profitability, and contract renegotiations.

Skills

Account management experience

Commercial acumen

Excellent communication

Problem-solving skills

Ability to manage multiple clients

Job description

Hours: 40 hours per week, Monday – Friday, 9am – 5pm

We’re an award-winning, market-leading3PL specialising in high-qualityorder fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

We are looking for a Corporate Account Manager to be the main point of contact for assigned clients, guiding them from onboarding through the full partnership lifecycle. You will be responsible for maintaining account health, driving performance, supporting retention, and enabling growth.

In this role, you will build strong client relationships, understand their business goals, and ensure our services meet their evolving needs. You will also work closely with internal teams to deliver seamless service, resolve issues quickly, and identify opportunities for upselling or process improvements.

This is a dynamic, client-facing role for someone who enjoys strategic thinking, problem-solving, and making a tangible impact on client success.

The role can be based at either our East Grinstead or Northampton office, with hybrid working in line with company policy.
Key responsibilities of the role include:

• Client Relationship & Account Management
  • Serve as the primary contact and trusted advisor for clients.
  • Build strong relationships to ensure satisfaction, loyalty, and long-term retention.
  • Understand client goals and align services to support growth.
  • Conduct regular account reviews (QBRs, half-yearly reviews) to monitor performance and strategy.
• Support NPS, surveys, and feedback initiatives.
• Identify, resolve, and escalate account issues as needed.
• Track and analyse performance metrics to manage risks and opportunities.
• Commercial Ownership & Strategic Growth
  • Manage pricing, profitability, and contract renegotiations with support from senior leadership.
  • Identify upsell and cross-sell opportunities.
  • Advise clients on innovations, process improvements, and service expansions.
  • Lead service and operational improvement initiatives and stakeholder mapping.
• Client Onboarding & Advocacy
  • Ensure smooth onboarding and transitions.
  • Promote referral and advocacy programs to support business growth.

What we are looking for

• Proven account management experience, ideally in 3PL, logistics, or supply chain.
• Strong commercial acumen, including experience with contracts, pricing, and negotiations.
• Excellent communication and interpersonal skills, with the ability to build rapport and manage expectations.
• Forward-thinking, proactive, and able to anticipate client needs.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple clients or projects simultaneously while maintaining high service standards.

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

• Following successful probation period, opportunity for hybrid working in line with ILG policy up to 50/50 remote/office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Employee assistance programme to promote mental health wellbeing