Coroners Service Support Officer

Nottingham City Council; East Midlands; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Generous pension scheme

Leave entitlement

Job summary

Nottingham City Council is hiring two Coroner's Service Support Officers to assist the Coroner's Service with inquests and administrative duties at The Council House, Nottingham. The role involves acting as a court usher, supporting bereaved families, jurors and partner agencies, and using the necessary technology to ensure smooth inquest proceedings.

The successful candidate will handle calls and emails, maintain confidentiality, and communicate professionally in a formal court setting.

Qualifications

• Appreciation and understanding of the sensitive and high-profile nature of HM Coroners Service.
• Ability to represent the service professionally with customers and stakeholders in writing, on the telephone and in person.
• Ability to remain calm and professional in a courtroom environment.
• Demonstrate good attention to detail and ability to record information accurately onto different systems.

Responsibilities

• Act as court usher for HM Coroner inquests and support bereaved families, jurors, witnesses and partner agencies.
• Manage incoming phone calls and emails and perform admin duties to ensure consistent service delivery.
• Be trained on relevant technology for smooth running of inquests and support HM Coroner.

Skills

Confidentiality

Professional communication

Calm under pressure

Attention to detail

Job description

Contract Type: Permanent

Working Hours: 9am - 5pm (10am - 6pm approx one week in every four)

Worker Type: On-site worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location: The Council House, Nottingham NG1 2DT

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are hiring two new Coroner's Service Support Officers to support the running of the Coroner's Service. As a CSSO you will regularly act as court usher for HM Coroner inquests where you will play a key part in supporting HM Coroner, bereaved families, jurors witnesses and partner agencies, helping to ensure that inquests are managed professionally, efficiently and with compassion. You shall be trained to be familiar with all the relevant technology required for the smooth running of the inquest. You will be at the heart of a faced paced service and be responsible for managing incoming phone calls and emails, alongside other administrative duties that ensure consistent service delivery and positive outcomes for the bereaved of Nottingham and Nottinghamshire.

About You

The ideal candidate will have:

• Appreciation and understanding of the sensitive and high-profile nature of HM Coroners Service, the ability to work with distressing and sensitive information and maintain confidentiality at all times.
• Ability to represent the service professionally with customers and stakeholders in writing, on the telephone and in person whilst working in a formal court setting and provide advice accurately.
• Ability to remain calm and professional in a courtroom environment and to troubleshoot any issues that arise whilst supporting HM Coroner.
• Demonstrate good attention to detail and ability to record information accurately onto different systems.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Flora Cameron, Service Manager, by email at [e-mail].

Closing Date: Sunday 20th September 2026

Interviews will be held:Thursday 1st October 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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