Cornerstone Learning Management System (LMS) Lead

South East Water Limited; Snodland; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Stakeholder pension

5 weeks holiday + bank holidays

Health cash plan

Cycle to work scheme

Volunteer days

Job summary

South East Water Limited is seeking a Cornerstone LMS Lead to drive technical configuration and compliance training for ~150 critical water quality roles. You will audit, optimise, and troubleshoot Cornerstone OnDemand, while mentoring a junior specialist and guiding data hygiene and security practices.

You’ll coordinate with SMEs, lead Workday integration improvements, and ensure robust training management for regulatory projects.

Qualifications

• Degree or equivalent practical experience in IT, HR, or BI.
• Strong Cornerstone OnDemand admin capability and CSOD knowledge.
• Experience configuring LMS and compliance workflows.

Responsibilities

• Audit Cornerstone configuration and optimise performance.
• Lead migrations and automated training assignments.
• Mentor a junior Cornerstone Specialist and delegate tasks.
• Collaborate on Workday integration testing and fixes.
• Configure advanced reporting and security rules.

Skills

Cornerstone LMS

System auditing

Data hygiene

Mentoring

Workday integration

Education

Degree in IT or HR

Tools

Cornerstone

Workday

LAT/Compliance Hub

Job description

Summary: We are seeking a Cornerstone LMS Lead to drive the technical configuration, audit, and optimisation of our Cornerstone OnDemand platform in support of a major Drinking Water Inspectorate (DWI) regulatory project. You will be responsible for mapping, building, and delivering mandatory training and compliance competencies for approximately 150 critical water quality roles. In this technical lead position, you will resolve legacy configuration issues, establish data cleanliness best practices, optimise our Workday integration, and enhance technical training management on TAP. Working alongside dedicated Subject Matter Experts who manage stakeholder negotiation, your focus will be purely on evaluating technical feasibility and executing robust system solutions. Additionally, you will mentor a junior colleague, guiding their technical development and delegating routine administration to build internal team capability.

Main responsibilities:

System Audit & Maintenance

System Audit: Conduct a full, ground-up audit of Cornerstone to identify configuration errors, operational inefficiencies, and root causes of performance issues.

Issue Resolution: Take technical leadership of complicated system errors to implement high-standard internal fixes, significantly enhancing the effectiveness of day-to-day platform workflows.

Data Hygiene: Perform routine and general system cleanup, including archiving or deactivating obsolete content, maintaining data cleanliness, and optimising system health.

Compliance Hub & Complex Training Configurations

Compliance Hub Migration: Scope out the requirements and present an assessment to a technical Lead whether the business should progress with a transition of training assignments from the current Learning Assignment Tool (LAT) / event-based curricula to the new role-based Compliance Hub.

Role Mapping: Establish standardized processes and configure technical system architectures to facilitate automated, role-based assignment of training and robust tracking of organizational compliance.

Transition Planning: Develop and execute a phased transition plan to implement the Compliance Hub (or other chosen method) without disrupting ongoing compliance requirements.

Custom Parameters: Configure complex, highly specific training rules and prerequisites (e.g., equipment or mask parameter requirements for confined space safety training).

Competency & Career Automation

Career Progression: Review Cornerstone’s built-in competency mechanisms to automate career progression schemes currently managed manually.

Competency checks: Programme functionality to support operational schemes and general competency. This may include checkbox confirmations to verify colleagues have read and understood processes and are competent at certain levels about different subjects/tasks.

Report Configuration: Review and build both out-of-the-box and custom reports to ensure zero setup mismatches or reporting errors.

Performance System Prep: Configure, test, and verify the annual review system ('I reviews') ahead of company-wide performance cycles.

Reporting & Performance Management Report Configuration: Review and build both out-of-the-box and custom reports to ensure zero setup mismatches or reporting errors.

Performance System Prep: Configure, test, and verify the annual review system ('I reviews') ahead of company-wide performance cycles.

Mentorship & Capability Building

Upskilling & Coaching: Train, and mentor a Junior Cornerstone Specialist, fostering their technical growth, platform expertise, and problem-solving capabilities.

Work Delegation: Gradually delegate routine system maintenance, user support escalation, basic reporting, and standard administrative tasks to the junior team member as their skills develop.

Quality Assurance: Review and audit configurations, reports, and system updates performed by the junior specialist to maintain operational excellence and data integrity.

System Integration & Technical Support

Workday Integration: Monitor, test, and maintain robust communication and data flow between Workday (HR System) and Cornerstone. This will involve working with other specialists in the business who have worked on system integration.

Technical Collaboration: Consult with internal technical leads to understand, plan, and troubleshoot technical details regarding integrations and automated workflows.

You’ll need:

• Degree level qualification in Information Technology, Human Resources, Business Information Systems, or equivalent practical experience.
• Cornerstone OnDemand (CSOD) Certified Administrator status is strongly preferred.
• Deep technical expertise in Cornerstone modules (Learning, Performance, Core, LAT, Competencies).
• Ability to coach technical concepts, break down complex tasks, and train less experienced administrators effectively.
• High analytical acumen to audit existing setups, isolate root causes, and implement best practice solutions.
• Ability to translate complex operational matrices (such as specific safety parameter requirements) into functional system logic and workflow rules.
• Advanced skills in building standard, custom, and calculated reporting fields within LMS platforms as well as ensuring security profile logic is harnessed effectively.
• Strong hands-on experience auditing, configuring, and optimising a Cornerstone OnDemand environment.
• Experience leading platform transitions, such as moving from traditional curricula/LAT tools to role-based compliance systems.
• Proven experience replacing manual tracking mechanisms with automated system workflows and competency rules.
• Demonstrated experience mentoring, training, or delegating work to junior system administrators or technical team members (desirable to have this experience but it isn’t essential, however willingness to mentor is required).

Why Join Us

Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.

What can you expect from your recruitment? It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package: Starting from £45,000 p.a. (dependent on experience)

Be you, belong and valued. Grow a career with a meaningful purpose. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future. Grow a career with a meaningful purpose.

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.