Core Technology Support

www.findapprenticeship.service.gov.uk - Jobboard; Runcorn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare supplier in Runcorn is seeking a Core Technology Support specialist to maintain IT system stability and performance. The role requires expertise in pharmacy applications and supporting Microsoft platforms. Candidates should have strong technical skills and ITIL certification. Benefits include health plans and training programs.

Benefits

22 days annual leave plus bank holidays

Health cash plan

Financial Wellbeing app

High street discounts

Employee Assistance Programme

Contributory Pension Scheme

Fully funded training programmes

Qualifications

• Strong technical background in supporting Microsoft platforms and hardware.
• Experience with pharmacy applications and Microsoft Intune administration.
• Knowledge of mobile and desktop device management.

Responsibilities

• Act as Subject Matter Expert for pharmacy systems.
• Provide 2nd/3rd line technical support across a broad hardware estate.
• Ensure timely incident and problem resolution.

Skills

Microsoft platform support

Networking (including SDWAN)

Pharmacy applications (e.g., ProScript Connect, MultePOS)

ITIL Foundation V4 certification

Device management

Scripting (e.g., PowerShell)

Collaboration across IT teams

Education

Relevant Degree or HND in IT/Computer Science

Tools

JIRA

Confluence

ServiceNOW

Job description

Job Title: Core Technology Support
Location: Runcorn (with required site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent

About Us:

At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services.

Key Responsibilities:

• Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools.
• Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices.
• Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues.
• Support IT projects, including deployments, upgrades, and hardware/application rollouts.
• Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence.
• Participate in major incident response and provide onsite support during critical activities or planned change.
• Provide Saturday morning cover on occasion when 1st Line Support is unavailable.

What We’re Looking For:

• Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN).
• Experience with pharmacy applications (e.g., ProScript Connect, MultePOS) and Microsoft Intune/Entra administration.
• Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork).
• ITIL Foundation V4 certified with hands-on experience supporting business-critical systems.
• A collaborative mindset, comfortable working across IT teams, vendors, and business users.
• Familiarity with Atlassian & ITSM tools (JIRA, Confluence,ServiceNOW), procurement systems, or scripting (e.g. PowerShell) is desirable.

• Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas.

What We Offer:

• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS