Coordinator - Wiltshire Hospital at Home

NHS; Chippenham; On-site; GBP 26,000 - 30,000; Full time

Job summary

The NHS is seeking an enthusiastic individual for the role of Wiltshire Hospital at Home Coordinator. This position involves providing vital support to community healthcare services through effective administration and coordination efforts. Ideal candidates will have a strong background in administrative roles within healthcare, excellent communication skills, and a commitment to patient-focused care. The role offers a salary in the range of £26,712 - £29,494.50, with various employee benefits and a supportive work environment.

Benefits

Free tea and coffee at base location

Membership of My Reward Hub

Access to wages as earned

Support for mental and physical wellbeing

Access to career coaching and eLearning

Qualifications

• Experience in a healthcare setting is essential.
• Proficient in Microsoft Office with excellent organizational skills.
• Must be confident, adaptable, and patient-focused.

Responsibilities

• Provide in-office administration for the Wiltshire Hospital at Home team.
• Coordinate appointments and maintain communication between teams.
• Document and summarize discussions for timely patient updates.

Skills

Administrative experience

Attention to detail

Time management

Interpersonal skills

Problem-solving

Education

A level standard/NVQ Level 3

Tools

Microsoft Office

Job description

Coordinator - Wiltshire Hospital at Home

We're looking for an enthusiastic and organised individual to join our friendly team as a Wiltshire Hospital at Home Coordinator based in Beacon House, Devizes (with wider travel around Wiltshire). This is a fixed term contract until march 2026.

As a Wiltshire Hospital at Home Coordinator, you'll be responsible for providing in office administration of the Wiltshire:

• To provide in office administration of the Virtual Frailty Ward, Urgent Community Response Team & hospital at home team and the services they provide.
• To provide administrative support for the Consultant Practitioners for long term conditions.
• Supporting the identification of Virtual ward for Frailty Caseload
• Arrange and coordinate appointments
• Coordinate the write up of outcomes and recommendations, ensuring the booking of future appointments virtually or face to face within the administrative team.

Main duties of the job

As a Coordinator for the Wiltshire Hospital at Home service, you'll work closely with primary care, acute, and community teams to support the smooth triage and allocation of appointments within our Virtual Ward. You'll help document and summarise virtual ward round discussions in SystmOne, ensuring GPs and teams receive timely updates, and that all follow-up actions and appointments, virtual or face-to-face are carefully arranged.

This role is central to supporting the efficiency of the service, collaborating with colleagues to drive improvements while maintaining a strong patient-focused approach. You'll help sustain positive working relationships with a wide range of stakeholders including patients, carers, community teams, GPs, hospital staff, and third-sector partners.

You'll also support the leadership of the Wiltshire Hospital at Home team, contribute to service development, and take pride in being a role model and ambassador for community healthcare. From helping with rota coordination to suggesting practical ways to enhance patient flow and quality of care.

Please see the attached job description for a full list of role responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As a Coordinator - Wiltshire Hospital at Home, you'll be part of our valued team at Beacon House, Wiltshire Hospital at home team.

You will feel valued as a Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £26,712 - £29,494.50 (pro rata to hours worked) with group pension

Free tea and coffee at your base location

Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates

Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

• Administrative experience, within a healthcare setting.
• Educated to A level standard/NVQ Level 3 or equivalent
• Recent experience relevant to role
• Excellent all round knowledge of Microsoft Office
• Comprehensive knowledge of office procedures
• Previous administrative experience at a senior level
• Experience of working with minimal supervision
• Experience of multi-tasking and prioritising work
• Always puts patients first and is committed to improving patient experience
• A confident, credible and resilient individual.
• A highly motivated individual who is good at motivating others.
• Good interpersonal skills
• Credible team worker.
• Adaptable to take on new tests as when required.

Other requirements:

• Car driver with business insurance
• Ability and willingness to travel across Wiltshire
• Willing to work in other areas as and when required to do so.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site
• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.