Coordinator - Technology Enabled Care and Sensory Services

Ceredigion County Council; Aberaeron; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Wales is seeking a full-time Coordinator for their Technology Enabled Care & Sensory Services team. The successful candidate will manage technology-assisted assessments and collaborate with health and social care professionals. Ideal candidates will possess a deep understanding of the health sector, strong organizational and leadership skills, and the ability to engage various stakeholders. The role offers hybrid working options and a comprehensive benefits package.

Benefits

Flexible working

Competitive annual leave allowance

Pension scheme with 14.6% employer contribution

Enhanced family benefits

Lifestyle savings

Employee health and wellbeing packages

Qualifications

• Experience navigating priorities among stakeholders to maximize client outcomes.
• Ability to prioritize work under pressure.
• Experience working with a wide range of applications and technologies.

Responsibilities

• Manage and deliver TEC assessment provision.
• Coordinate delivery of technology solutions in care services.
• Analysis and reporting of comprehensive data.

Skills

Knowledge of health and social care sector

Excellent organizational skills

Leadership & management skills

Strong analytical and problem-solving skills

ICT literacy

Excellent verbal and written communication skills

Effective negotiating skills

Presentation and training skills

Job description

We are looking to recruit a Coordinator to join our Technology Enabled Care & Sensory Services team on a permanent, full-time basis.

About the role

You will be joining a vital service providing care and support to vulnerable members of the community. Technology Enabled Care helps to support and enhance the lives of people to maintain as independent a lifestyle as possible to continue living safely in their own homes. Technology is provided to meet individual assessed needs and situations.

As our successful applicant you will work alongside Health and Social Care professionals to ensure they are aware and trained in the use of the most relevant tech-assisted assessment tools. Additional capacity working in partnership with a market leader to deploy assessment technology will expand our ability to build evidence-based assessments aligned to improving independence. By using activity monitoring data during care needs assessment, we can accurately identify individuals’ true capabilities. This enables individuals to remain safe and well at home for longer, releasing much-needed local authority commissioning capacity. These tech-assisted assessments typically span 2-6 weeks, depending on the service area. Assessments can be extended or shortened at the discretion of the assessor.

You will play a vital part in the day-to-day management of the Technology Enabled Care (TEC) and Sensory Services, coordinating delivery of a wide range of solutions specific to these service areas.

You will assist in the delivery of a Technology Enabled Care Strategy Implementation Plan:

• establishing integrated approaches across health and social care partners and providers
• embedding a culture of modern solutions into the heart of Ceredigion’s care and support services that will be flexible, enabling, responsive and re-assuring

On a day-to-day basis you will manage and deliver a complete TEC (technology-enabled care) assessment provision, which will embed:

• deployment strategy
• introduction sessions and ongoing engagement with managers, project teams and social workers
• communication planning to engage with service users and families frequently
• equipment installation, maintenance, and removal
• comprehensive data analysis and reporting
• follow-up case support and practitioner guidance for complex cases
• outcomes review and reporting
• next steps technology advice where appropriate

Our ideal candidate

We are looking to recruit an individual with:

• knowledge of the health and social care sector and skills in navigating priorities and drivers among stakeholders to maximise client outcomes through effective engagement (or relevant transferable knowledge and skills)
• excellent organisational skills, the ability to prioritise own work and the work of others in order to achieve targets and meet deadlines under pressure
• leadership & management skills
• strong analytical and problem-solving skills
• ICT literacy with experience of working with a wide range of applications and technologies
• excellent verbal and written communication skills
• effective negotiating skills
• presentation and training skills

Our offer to you

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

• hybrid working: subject to certain conditions being met, you may choose to work from home or in an office location. Due to the nature of the role, it will be necessary for you to travel within Ceredigion on a regular basis
• flexi-time: hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect.

Note: We reserve the right to extend the application closing date.