Coordinator Team Leader

Key Responsibilities:

PPM Management and Coordination:

1. Supervise and support the PPM team in scheduling and coordinating PPM activities.
2. Ensure maintenance tasks are logged accurately and tracked using the company's systems.
3. Monitor PPM performance to ensure adherence to KPIs.

PPM Scheduling and Delivery Support:

1. Develop and maintain the PPM schedule, ensuring all planned tasks are allocated to the appropriate resources.
2. Liaise with engineers and subcontractors to confirm task completion and resolve scheduling conflicts.
3. Provide updates to clients and management regarding the status of PPM activities.

Team Management:

1. Supervise, support, and motivate team members to achieve individual and collective goals.
2. Delegate tasks effectively, ensuring deadlines and quality standards are met.
3. Provide ongoing training, coaching, and development opportunities for team members.
4. Monitor team performance, identify areas for improvement, and implement corrective measures as necessary.
5. Conduct regular performance reviews and provide constructive feedback.

Operational Efficiency:

1. Ensure daily operations run smoothly and resolve any issues that arise.
2. Develop and implement process improvements to enhance team productivity.
3. Ensure compliance with company policies, procedures, and regulations.
4. Provide cover for Team Leader (HD) in a supervisory role as and when needed.

Communication:

1. Act as the primary point of escalation for complex client queries and complaints.
2. Act as the main point of contact between the team, engineers, management, and clients to address any issues promptly.
3. Facilitate effective communication within the team and with other departments.
4. Maintain strong relationships with clients by ensuring excellent service delivery.
5. Collaborate with engineers, subcontractors, and other departments to resolve issues efficiently.
6. Prepare reports on PPM performance and compliance to clients and management.

Compliance and Documentation:

1. Ensure that all PPM tasks are carried out in compliance with industry regulations, health and safety standards, and company policies.
2. Maintain accurate records of completed maintenance activities, certificates, and compliance documentation.
3. Conduct regular audits to ensure data accuracy.

Problem Solving and Conflict Resolution:

1. Address and resolve conflicts within the team promptly and professionally.
2. Handle escalations and complex issues, providing solutions or escalating further when necessary.

H&S and Wellbeing:

1. Promote a safe and inclusive work environment.
2. Ensure team members adhere to health and safety guidelines and company policies.

Requirements:

1. Experience as a team leader or managing people.
2. Worked in a FM, Building service or similar sector before.
3. Full driving license.