Coordinator - Property Services

Sovereign Housing Association Limited; Thatcham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization seeks a Coordinator for their Property Services division. This role involves scheduling work for trades staff, liaising with residents, and ensuring a high level of customer service. Ideal candidates will have solid administration experience and a strong focus on customer satisfaction. This position offers a competitive rewards package including holidays and pension contributions.

Benefits

25 Days Holiday + Bank Holidays

Flexible working

Generous pension scheme, matched up to 12%

Recognition scheme

Wellbeing discounts

Qualifications

• Experience in busy customer-focused roles.
• Manage diary and bookings for trade staff.
• Ability to work well under pressure.

Responsibilities

• Receive and schedule work orders for repairs.
• Liaise with trade staff and residents.
• Handle complaints and queries effectively.

Skills

Solid experience in administration

Customer service focus

Ability to manage workload

Confident telephone manner

Understanding of building maintenance terminology

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Greenham, Newbury Office on a Permanent Basis.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Rewards package

• 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous company pension scheme, matched up to 12%
• Flexible working
• Recognition scheme
• Wellbeing discounts

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.