Coordinator - Property Services

Sovereign Housing Association Limited; Ryde, Castle Donington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking organization as a Coordinator in the Property Services team. This role is perfect for someone who enjoys providing excellent service and thrives in a busy environment. You will be responsible for scheduling repairs and maintenance while ensuring that customer satisfaction is at the forefront of your work. With a strong focus on teamwork and communication, you will build relationships with trade staff and residents alike. Join a company that values diversity and offers a supportive workplace where your contributions truly matter.

Benefits

£450 yearly flexible benefit pot

25 Days Holiday (pro rata)

Generous company pension scheme

Flexible working

Recognition scheme

Wellbeing discounts

Qualifications

• Solid experience in administration within a busy customer-focused role.
• Ability to manage your own workload effectively.

Responsibilities

• Receive work orders and schedule work diaries for trades employees.
• Liaise with residents about their scheduled repair and maintenance works.

Skills

Administrative Experience

Customer Service

Building Maintenance Terminology

Computer Systems Proficiency

Time Management

Empathy

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues?

Due to continued growth we have a fantastic new opportunity for a Coordinator to support our Property Services team and join our fast-paced operations support teams across our regions.

The role will be based out of our offices on the Isle of Wight, on a Permanent basis.

About Sovereign Network Group (SNG)

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using a number of different computer systems
• Ability to manage your own work load
• Strong customer service focus & Confident telephone manner
• The ability to think quickly and clearly under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Rewards package

• £450 yearly flexible benefit pot to use against benefits of your choice
• 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous company pension scheme, matched up to 12%
• Flexible working
• Recognition scheme
• Wellbeing discounts

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.