Coordinator - Property Services

Sovereign Network Group; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association is seeking a Coordinator for its Property Services division in Newbury. This role involves managing work schedules for trades staff and communicating with residents about their maintenance needs. Ideal candidates should have a strong background in administration and customer service, as well as an understanding of building maintenance. The position offers a rewarding package including 25 days of holiday, flexible working, and a generous pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible working

Generous company pension scheme

Qualifications

• Experience in a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.

Responsibilities

• Receive work orders and schedule work diaries for trades employees.
• Liaise with trade staff and residents about scheduled works.
• Assist in complaint and query resolution.

Skills

Solid experience in administration

Strong customer service focus

Confident telephone manner

Ability to manage workload

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Greenham, Newbury Office on a Permanent Basis.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Rewards package

25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.