Coordinator, Program and Student Services

CEA Study Abroad; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in study abroad programs is seeking a Program Coordinator to enhance student experiences through logistics, cultural integration, and administrative support. The ideal candidate will hold a Bachelor's degree, possess strong organizational skills, and excel in communication and relationship building within a multicultural environment.

Benefits

Inclusive work environment

Professional development opportunities

Qualifications

• Bachelor’s or higher degree required.
• Proficiency in Microsoft Office and CRM systems.
• Demonstrated commitment to inclusivity.

Responsibilities

• Serve as a point of contact for students, planning and executing activities.
• Assist with student activities and administrative duties.
• Source local internship opportunities for students.

Skills

Organizational skills

Interpersonal skills

Communication skills

Time management skills

Relationship building

Education

Bachelor’s degree

Tools

Microsoft Office

CRM Systems

Salesforce

Job description

Your Role:

As a Program Coordinator, you will play a key role in supporting students throughout their programs, from logistics to cultural integration, academic affairs, and career and internship opportunities, ensuring a seamless and enriching experience. As a Program Coordinator you will be housed within different departments depending on work requirements at various points of the year and will enjoy working across all aspects of the student experience, getting broad exposure to multiple aspects of study abroad program delivery.

What You’ll Do:

• Serve as a point of contact for students, providing information and resources
• Plan and execute program activities, including student excursions and local events
• Assist with student activities, arrivals, and orientations to help students navigate their new environment
• Support administrative duties like reception, mail handling, and student communications
• Support housing placements, and assist with student accommodations
• Administrate class schedules, and book co-curricular field studies
• Source local internship opportunities for CEA CAPA students
• Be part of the emergency phone rotation for student support
• Collaborate with local staff and external partners to enhance program success
• Manage stakeholder relationships with partnering University institutions and faculty
• Support the Center Director with ad-hoc program and administrative tasks

What Makes a Great Candidate:

• Bachelor’s or higher degree
• Proficiency in Microsoft Office (MS), CRM Systems, and other digital tools
• Respect for confidentiality and strict adherence to student privacy laws
• Comfort with meeting/exceeding goals and building relationships
• Demonstrated commitment to inclusivity

Bonus Qualifications

• Experience studying, living, and/or working multiculturally
• Experience with international education or higher education administration
• Proficiency with Salesforce or other Customer Relationship Management (CRM) system

Core Competencies

• Demonstrated organizational and time management skills
• Excellent interpersonal skills
• Outstanding written and verbal communication skills
• Ability to work in a fast-paced environment
• Competence liaising across internal teams to influence and build consensus
• Self-starter mentality with comfort and confidence contributing to a team

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Who We Are:

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.