Coordinator/Order Taker - Room Service

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Peninsula London seeks a Coordinator/Order Taker for their Room Service. This role focuses on providing exceptional dining experiences for guests, requiring strong customer service skills, efficient order management, and detailed product knowledge within a luxury hotel environment.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Award-winning team

High-profile flagship hotel

Qualifications

• Prior experience in a similar role within a luxury environment.
• Good knowledge of food and beverage.
• Friendly and positive demeanor.

Responsibilities

• Supervise service shifts and take dining orders from guests.
• Handle guest inquiries, complaints, and special requests.
• Ensure accuracy in data entry and follow the sequence of service.

Skills

Customer Service

Time Management

Organization

Adaptability

Job description

The Peninsula London is delighted to announce that we are seeking a Coordinator/Order Taker - Room Service to work in our Room Service. This position is predominantly to supervise each service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent.

Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that In Room Dining can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers.
• Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
• Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
• Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
• Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
• Attend and participate at all scheduled meetings and trainings.

General Requirements

• Prior experience in similar role within a Luxury Environment.
• Good knowledge of food and beverage.
• Friendly and positive.
• Excellent time management and organization, and highly adaptable.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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