Coordinator - Access Team

Livewest; Clyst Honiton; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

26 days annual leave

Pension contributions

Health benefits

Learning & development

Volunteer days

Job summary

LiveWest is seeking a Coordinator - Access Team to coordinate essential compliance access and health & safety repairs, ensuring statutory checks are completed and safety ensured. You will work with customers, colleagues, and external agencies to deliver outcomes within deadlines.

The role offers hybrid working with 2–3 days in the Exeter office, and a supportive team environment focused on delivering high-quality service across our customers and communities.

Qualifications

• Pro-active attitude with initiative and measured decision making.
• Experience using information systems/databases and MS Excel.
• Good literacy and numeracy with strong customer service focus.
• Ability to work under pressure and meet compliance deadlines.

Responsibilities

• Coordinate access for compliance servicing and health & safety repairs.
• Assess cases and follow policies, procedures and escalation paths.
• Engage with customers to understand circumstances and support positive outcomes.
• Monitor deadlines and ensure safety checks are completed on time.
• Analyse data to identify risks and take proactive action.
• Build relationships with colleagues and external partners; handle access inquiries.

Skills

Excel

Data systems

Problem solving

Customer service

Attention to detail

Communication

Education

Literacy & numeracy

Tools

MS Office Suite

Job description

About The Role

Are you a tenacious and determined problem solver? Are you passionate about delivering excellent customer service and helping keep customers safe in their homes? We're looking for a Coordinator to join our Access Team within Property Services.

As a Coordinator - Access Team, you will work closely with customers, internal colleagues and external agencies to coordinate access for critical compliance servicing and health and safety related repairs. You'll play an important role in ensuring statutory safety checks are completed, supporting compliance obligations and helping us maintain safe homes for our customers.

Key Responsibilities

• Coordinate access arrangements for compliance servicing and health and safety related repairs.
• Assess cases and ensure all relevant policies, procedures and escalation processes are followed.
• Work with customers to understand their circumstances and achieve positive outcomes, including handling sensitive and challenging conversations.
• Monitor compliance deadlines and ensure safety checks are completed within required timescales.
• Analyse system data to identify risks and take proactive action where required.
• Build effective working relationships with colleagues and external partners to achieve shared goals and act as a point of contact for access-related enquiries.

Why should I join LiveWest?

This is an opportunity to join a supportive and collaborative team that makes a real difference to customers every day. You'll play a key role in helping us meet our compliance responsibilities while ensuring customers receive a high-quality service. If you enjoy problem solving, working with a variety of stakeholders and finding solutions in challenging situations, this could be the perfect opportunity for you.

This is a full time role working 37 hours per week.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter office.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be a successful Coordinator, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:

Essential Experience

• Good understanding of MS Office, particularly Microsoft Excel (filters, basic formulas).
• Experience of using information systems and databases.
• Pro-active, attitude with ability to make measured decisions based on own initiative.
• Proven record of problem solving
• Ability to remain calm and professional under pressure and persevere to ensure issues are handled and concluded in a timely manner.
• Demonstrates behaviours that support delivery of great customer service.
• Good level of literacy and numeracy.

Essential Knowledge

• Good level of literacy and numeracy.
• Understanding of the importance of compliance and statutory requirements.
• Knowledge of accurate record keeping and data management.
• Understanding of the importance of attention to detail.
• Awareness of customer service principles and best practice.
• Understanding of confidentiality and data protection requirements.

Essential Qualifications

• Good standard of literacy and numeracy.

Desirable Skills, Knowledge, Experience and Qualifications

• Level 2 Award in Asset and Building Compliance Awareness.
• Experience working within a compliance environment.
• Knowledge of housing or property-related services.
• Experience of reviewing technical or compliance documentation.
• Advanced Microsoft Excel skills.
• Understanding of mechanical and electrical compliance activities.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

Inclusion at LiveWest:

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest: We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities.

Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.