Coop Homes Customer Service and Repairs Manager

TN United Kingdom; Teddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Customer Service and Repairs Manager to lead a motivated team in delivering exceptional service. In this role, you'll manage customer service operations, oversee formal complaint responses, and ensure compliance while onboarding new clients. Your experience in team management and social housing will be crucial as you drive performance and create a positive impact. Join a forward-thinking organization that values learning and teamwork, where your contributions will be recognized and rewarded. If you're passionate about customer service and team leadership, this opportunity is perfect for you.

Qualifications

• Experience in managing and motivating a team to drive performance.
• Ability to deliver excellent customer service and handle complaints.

Responsibilities

• Manage a team providing great customer service and coordinate responses to complaints.
• Onboard new clients and produce performance reports.

Skills

Customer Service

Team Management

Complaint Resolution

Organisational Skills

Job description

Social network you want to login/join with:

Coop Homes Customer Service and Repairs Manager, Teddington

Client:

RHP

Location:

Teddington, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

11d2ea636e91

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Who we’re looking for:

As part of Coop Homes, you’ll use your knowledge, organisational skills and enthusiasm to deliver a fantastic service to our customers and create a highly motivated team.

You’ll manage a team that provides great customer service and will lead on the coordination of responses to formal complaints, ensuring compliance. You’ll be key in onboarding new clients and will lead on producing the repairs element of performance reports to clients, managing team-based projects.

You’ll have experience in managing and motivating a team to drive performance. We are looking for someone who can deliver excellent customer service and has previous complaints experience, preferably with social housing knowledge.

When we're hiring, we look for people who connect with our values:

• We learn!

You can find a full description of our values here.