COO - Private Bank UK

HSBC Global Services Limited; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join a leading global financial services organization as a senior leader in Private Banking. In this pivotal role, you will drive operational excellence and strategic initiatives, ensuring adherence to regulatory frameworks and delivering on ambitious growth plans within a diverse and inclusive work environment. If you have extensive experience in Wealth Management and strong leadership skills, this opportunity in London could be your next career move.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Extensive experience in Private Banking / Wealth Management.
• Significant exposure to COO or Business Management roles.
• Proven success in managing complex projects and senior stakeholders.

Responsibilities

• Support the PB UK CEO and execute PB strategy.
• Drive implementation of strategic initiatives and business transformation.
• Manage transformation delivery for PB in the UK Market.

Skills

Regulatory Framework Understanding

Leadership

Analytical Skills

Communication Skills

Job description

Social network you want to login/join with:

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The PB UK COO is a strategic partner to the PB UK CEO, the UK Wealth & Premier Solutions Head, and the Global Private Banking and Wealth & Premier Solutions COO. You will be responsible for driving operational excellence, business performance, and strategic execution in the PB UK Hub. You will ensure robust governance, effective risk management, and alignment with Global Private Banking (GPB) standards, while enabling growth through scalable infrastructure, efficient processes, and strategic initiatives.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the PB UK CEO and work closely with the Global COO function to translate the PB strategy into execution within the risk appetite set by PB
• Drive implementation of global and regional strategic priorities, including growth initiatives, business transformation, and digitization efforts e.g. leading the development and execution of innovative solutions to meet needs of our clients and the rapidly changing technology landscape
• Lead regional business planning, forecasting, and performance tracking across direct and indirect costs in collaboration with business CAO and Finance and other service providers
• Oversee front-to-back processes, ensuring continuous improvement, risk mitigation, and service-level excellence
• Manage Transformation delivery for PB in the UK Market and ensure transformation initiatives are fully embedded, creating sustainable change
• Serve as the key control partner for the business, ensuring adherence to regulatory, conduct, and operational risk frameworks
• Partner with HR and Business Heads on workforce planning, hiring plans, and talent initiatives

To be successful in this role you should meet the following requirements:

• Extensive experience in Private Banking / Wealth Management, with significant exposure to COO or Business Management roles
• Strong understanding of regulatory frameworks, operational risk, and front-to-back processes in Private Banking
• Proven success in leading complex projects, managing senior stakeholders, and driving transformation
• Excellent organisational, analytical, and communication skills with a focus on high standards and quality, and the ability to work independently and take responsibility
• Strong leadership and management skills with experience managing large, diverse teams across locations

This role is based in London.

Opening up a world of opportunity

Within HSBC, certain roles are designated as Enhanced Vetting Roles. All applicants for these roles, both internal and external, are required to pass additional checks as part of the application process and ongoing employment. The Group reserves the right to take any necessary actions regarding any adverse findings arising during these checks.

This role has been designated as an Enhanced Vetting Role.

At HSBC, we value diverse perspectives and are committed to creating inclusive workplaces for all, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are proud to be a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria.

If you require accommodations or adjustments during the recruitment process, please contact our Recruitment Helpdesk.