Conveyancing Assistant

DJF Solicitors Group; Metropolitan Borough of Solihull; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

DJF Solicitors Group is seeking a conveyancing assistant to support the residential conveyancing team in Solihull. You will handle file progression from instruction to completion, perform ID/AML checks, and provide client-friendly updates throughout the transaction.

The role requires previous experience in residential conveyancing, familiarity with conveyancing protocols, and excellent customer service skills. Hybrid working is offered with time in the Solihull office and from home.

Qualifications

• Previous experience in a residential conveyancing team.
• Experience using a legal case management system.
• Excellent customer service skills, with a friendly, professional manner on the phone and in writing.
• Ability to handle clients with care, tact and patience.

Responsibilities

• Progress residential conveyancing files from instruction to completion.
• Open new matters, perform client ID and AML checks, and send client care documentation.
• Order searches, request title documents, and prepare draft contracts and standard forms.
• Act as a first point of contact for clients, agents and other law firms, providing clear updates.
• Handle client queries with care and escalate to the fee earner when needed.
• Chase outstanding documents and funds to keep matters moving.
• Keep the case management system accurate with notes, tasks and dates.
• Prepare completion statements and assist with exchange and completion arrangements.
• Assist with post-completion tasks including SDLT returns and Land Registry filings.
• Follow AML, client care and data protection policies; provide general admin support.

Skills

Customer service

Phone communication

Organisation

Attention to detail

Tools

Legal case management system

Job description

You'll support the conveyancing team in Solihull with residential sales, purchases and remortgages from instruction to completion. The role involves regular client contact, so it's ideal for someone who is confident on the phone, enjoys helping people and can support clients with patience and empathy throughout the transaction process.

Key Responsibilities

• Support fee earners in progressing residential conveyancing files from instruction to completion.
• Open new matters, carry out client ID and AML checks, and send out client care documentation.
• Order searches, request title documents and prepare draft contract packs and standard forms for fee earner review.
• Act as a first point of contact for clients, estate agents, brokers and other law firms, giving clear and accurate updates.
• Handle client queries and concerns with care, escalating to the fee earner where appropriate.
• Chase outstanding documents, enquiries, mortgage offers and funds to keep matters moving.
• Keep the case management system accurate and up to date, including file notes, tasks and key dates.
• Prepare completion statements and assist with arrangements for exchange and completion.
• Assist with post completion tasks where required, including SDLT returns and Land Registry applications.
• Follow the Firm’s policies and procedures, including AML, client care, data protection and the Undertakings Policy.
• Provide general administrative support to the conveyancing team.

About You

• Previous experience working in a residential conveyancing team.
• Previous experience of using a legal case management system.
• Excellent customer service skills, with a friendly, professional manner on the phone and in writing.
• The ability to handle clients with care, tact and patience.
• Confidence in dealing with clients, agents and other law firms.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• Good attention to detail and accuracy.
• Knowledge of the HM Land Registry portal, HMRC SDLT online service and search providers.
• Familiarity with the Law Society Conveyancing Protocol and CQS requirements.
• Experience of preparing completion statements.

What We Offer

• A competitive salary dependent upon experience.
• Hybrid working, combining time in the Solihull office with working from home.
• A supportive team environment within an established firm.

DJF Solicitors is a trading name of
David J Foster & Co (Solicitors) Ltd
Registered in England number 8867924.

Authorised & Regulated by the SRA
no. 611804 VAT no. 729 2448 16.

Find us

8 Fulwood Place London,
WC1V 6HG,
United Kingdom