Conversational Designer/AI Focused Program Manager

Algomarketing Ltd.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company in AI and Data Science is seeking a Conversational Designer/AI Focused Program Manager. The role involves managing AI initiatives, improving content processes, and collaborating with various teams to enhance customer experiences. The ideal candidate will have strong project management skills and a focus on data-driven improvements.

Qualifications

• Experience in managing AI-focused projects.
• Strong stakeholder management skills.
• Ability to deliver reports and insights effectively.

Responsibilities

• Maintain content improvement process for AI initiatives.
• Run testing sprints to identify improvement areas.
• Deliver reports on key metrics and process improvements.

Skills

Stakeholder Management

AI Initiative Management

Content Improvement

Data Analysis

Job description

Conversational Designer/AI Focused Program Manager

Department: AI & Data Science

Employment Type: Contract

Location: UK

Description

Conversational Design/AI Focus Program Manager

AI-focused Program/Project Management Services

● Maintain content improvement process for AI initiatives end-to-end, aimed at driving a better customer experience on ads platform

● Running regular testing springs across our organisation with the objective to increase testing volume for AI initiatives and identify improvement areas to share with Product teams

● Cross-functional stakeholder management across a wide range of teams including Global Ads Marketing, Sales and Product.

● Partner with our Sales team to find improvement areas in our content feedback loop. Continuously iterate.

● Provide content rewrites to Q&A pairs that are identified post-testing sprints. Train the model with improved answers using internal tools.

● Partner with domain experts in the org (e.g., brand marketing /pr) to validate content rewrites to make sure they are factual, helpful and safe.

● Support GTM and roll-out of AI initiatives globally, driving excellent execution and on-time in full delivery.

● Support our wider team depending on bandwidth and prioritisation to fuel customer acquisition growth for Ads.

● Run SMB research studies on AI initiatives aimed at collecting insights around future projects / product improvement areas.

● Deliver weekly progress report on key metrics identified for content workstream: # of conversations logged, bugs identified and rewrites completed & uploaded to the system

● Deliver slides and newsletter for bi-weekly/monthly testing sprints for the Marketing organisation

● Deliver monthly reports on process improvement plans for AI content feedback loop

● Deliver quarterly reports on insights from SMB panels and AI-related research in the shape of newsletters

Key Responsibilities

Conversational Design/AI Focus Program Manager

AI-focused Program/Project Management Services

● Maintain content improvement process for AI initiatives end-to-end, aimed at driving a better customer experience on ads platform

● Running regular testing springs across our organisation with the objective to increase testing volume for AI initiatives and identify improvement areas to share with Product teams

● Cross-functional stakeholder management across a wide range of teams including Global Ads Marketing, Sales and Product.

● Partner with our Sales team to find improvement areas in our content feedback loop. Continuously iterate.

● Provide content rewrites to Q&A pairs that are identified post-testing sprints. Train the model with improved answers using internal tools.

● Partner with domain experts in the org (e.g., brand marketing /pr) to validate content rewrites to make sure they are factual, helpful and safe.

● Support GTM and roll-out of AI initiatives globally, driving excellent execution and on-time in full delivery.

● Support our wider team depending on bandwidth and prioritisation to fuel customer acquisition growth for Ads.

● Run SMB research studies on AI initiatives aimed at collecting insights around future projects / product improvement areas.

● Deliver weekly progress report on key metrics identified for content workstream: # of conversations logged, bugs identified and rewrites completed & uploaded to the system

● Deliver slides and newsletter for bi-weekly/monthly testing sprints for the Marketing organisation

● Deliver monthly reports on process improvement plans for AI content feedback loop

● Deliver quarterly reports on insights from SMB panels and AI-related research in the shape of newsletters