Controls Technician Midlands and North Trane UK Ltd

Trane Technologies; Bolton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking skilled Controls Technicians to join their team. This role offers the chance to work on innovative climate solutions, focusing on commissioning and servicing HVAC systems in various commercial settings. You will be responsible for ensuring customer satisfaction through your technical expertise and problem-solving abilities. With opportunities for growth and continuous learning, you will thrive in a supportive environment that values your contributions. If you are passionate about delivering exceptional service and eager to make a difference, this role is perfect for you.

Benefits

Competitive salary

Healthcare benefits

Life insurance

Pension plan

Company van

Wellbeing platforms

Structured induction plan

Continued learning and development

Access to technical support

Comprehensive career paths

Qualifications

• Proven experience in a technician role with HVAC systems.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Commissioning, troubleshooting, and servicing HVAC systems.
• Maintaining customer relationships and ensuring satisfaction.

Skills

HVAC systems knowledge

Customer service principles

Analytical thinking

Problem-solving abilities

Interpersonal skills

Ability to work with minimal supervision

UK Drivers license

Education

Relevant technical qualification

Tools

Diagnostic software

MS Office Suite

Hand-tools

Job description

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Controls Technician Midlands and North Trane UK Ltd

At Trane Technologies TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Controls Technician role will support Trane UK Ltd customers within the commercial Healthcare, Process Manufacturing Facilities, Education Facilities, and Office Buildings. The primary objective will be commissioning, troubleshooting, repairing, and starting up HVAC systems. This role is an opportunity to utilize your knowledge of air conditioning theory, pipe fitting, and mechanical layouts, whilst giving you the opportunity to work with internal and external partners ranging from new facility set ups to existing facility retro fits. Seeking 2 technicians from the North and Midlands regions of the UK.

Key Responsibilities:

Customer and Technical:

1. Responsible for commissioning, programming, setting up graphics, communications link, end to end testing, troubleshooting, and servicing on assigned projects.
2. Documenting point to point verification, sequence of operations validation and job close out requirements.
3. Represents the company as the direct customer contact responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing, and repairing equipment and systems at customer’s location.
4. Maintains and enhances knowledge on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
5. Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units within systems.
6. Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
7. Reporting and Analysis: Generate regular reports on completed invoiced work orders.
8. Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
9. Communicates & coordinates with local field service representatives, regions service leaders and senior technicians, and customers on updates and to drive continuous improvement.
10. Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

Skills and Capabilities:

1. Proven experience in service or field-based technician role.
2. Strong knowledge of customer service principles.
3. Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
4. Analytical thinking and problem-solving abilities.
5. Proficiency in using Apps, diagnostic software, and MS Office Suite.
6. Knowledge of manufacturing industry an advantage.
7. People and communication skills with a positive mindset.
8. Able to work with minimal supervision & a good team player.
9. Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays with travel and overnight stays to meet customer needs.
10. UK Drivers license as a company vehicle will be allocated.
11. Right to Work status confirmed for Country of application.

You can look forward to:

1. Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
2. Company van.
3. A fast-paced working environment.
4. An excellent working culture and community.
5. A structured induction plan with continued learning and development.
6. A key role where you can make a direct contribution to our business.
7. Opportunity to access technical support, training on newest technology and comprehensive career paths with opportunity for growth.