Controls Customer Support Engineer

TN United Kingdom; Aberdeen City; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in oilfield services is seeking a Controls Customer Support Engineer to join their dynamic team. This role offers a unique opportunity to facilitate order management and enhance customer satisfaction through effective communication and process improvements. With a focus on flexible working patterns, the company values individual differences and invests in employee development and well-being. Join a forward-thinking organization that rewards contributions with a comprehensive benefits package and fosters a collaborative environment where your expertise can shine.

Benefits

Private medical care options

Life insurance and disability programs

Work-life balance policies

Financial programs

Additional voluntary benefits

Qualifications

• Bachelor's degree from an accredited university or college.
• Experience in Services and Customer Order and Fulfillment.

Responsibilities

• Facilitating order management and processing order intake.
• Connecting to customer portals and supporting billing activities.
• Serving as the key contact for customer inquiries and complaints.

Skills

Customer Order Management

Process Improvement

Technical Communication

Education

Bachelor's Degree

Job description

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Client:

Baker Hughes

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

463da301ae78

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Are you looking for an interesting and inspiring opportunity?

Do you enjoy being part of a successful team?

Join our Team!

As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.

Partner with the best

As a Controls Customer Support Engineer, you will be responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order. This includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. It involves craft & non-craft labor as well as managerial roles responsible solely for these activities. You will be involved in discussions with other functions and teams about process improvements, procedures, and ways of working.

Responsibilities include:

• Facilitating order management - processing order intake and inputting into internal systems.
• Connecting to customer portals and systems, supporting forecasting, billing, and collection activities.
• Serving as the key contact for customer inquiries and complaint resolution.
• Working with operations to understand and communicate commitments and status to customers.
• Communicating across the organization and presenting to senior leaders on technical interconnections and strategic contributions.
• Choosing appropriate project approaches, requiring technical know-how.
• Handling diverse clients in a region.
• Following frameworks to complete processes, with room for negotiation and client-specific conditions.

To be successful, you should have:

• Bachelor's degree from an accredited university or college.
• Experience in Services and Customer Order and Fulfillment.

Work in a way that works for you

We recognize individual differences in work preferences. This role offers flexible working patterns, based at our Bridge of Don site.

Working with us

Our people are at the heart of what we do. We invest in their development, engagement, health, and well-being. We aim to bring out the best in each other through training, rewards, and leadership development.

Working for you

Our innovations have revolutionized energy for over a century. To continue leading, we value and reward our employees' contributions with a comprehensive benefits package, including:

• Work-life balance policies and well-being activities
• Private medical care options
• Life insurance and disability programs
• Financial programs
• Additional voluntary benefits