Controls Analyst

TN United Kingdom; London; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a Programme and Project Specialist to provide hands-on support for project managers. This role involves operationalising the Acceptance into Service process, improving supplier solutions, and contributing to best practices in account controls. You will prepare insightful reports, participate in planning meetings, and ensure rigorous quality in service delivery. Join a forward-thinking company that leverages technology to enhance transportation across London, and enjoy a competitive salary, generous holiday, and a supportive work environment.

Benefits

23 days’ holiday, rising to 27

Paid volunteering day

Company-matched pension

Life assurance

Cycle2work scheme

15 weeks’ fully paid maternity leave

Paternity pay

Voluntary benefits and discounts

Access to Employee Network Groups

Qualifications

• Intermediate to advanced skills in Excel, MS Project, and SharePoint.
• Strong written and oral communication skills.

Responsibilities

• Operationalising and running the Acceptance into Service (AIS) process.
• Preparing regular reports and dashboards for change performance monitoring.

Skills

Excel

MS Project

SharePoint

Communication Skills

Analytical Skills

WAN/LAN Projects

Job description

Job Description: Programme and Project Specialist

The purpose of the programme or project specialist is to provide specialist hands-on support for programme and project managers. They play a proactive role in knowledge management to promote programme and project management methods and standards, and the implementation of best practices.

What you'll be doing :

1. Operationalising and running the Acceptance into Service (AIS) process, ensuring all necessary activities are completed, and the service delivered to the customer has rigor and quality built in from the outset.
2. Continuously improving Capita’s network Supplier Solution to ensure services and functions within the contract are delivered, working with Service Owners to validate and verify services, and implementing mitigating actions for non-compliance.
3. Developing and maintaining account control procedures and tools tailored for access and WAN solutions in the transport industry.
4. Providing analytical support for account cost control, scheduling, and risk management.
5. Preparing regular reports and dashboards for change performance monitoring.
6. Participating in account planning and review meetings, offering insights and recommendations.
7. Contributing to the development and implementation of best practices in account controls.

What we're looking for :

• Intermediate to advanced skills in Excel, MS Project, and SharePoint.
• Strong written and oral communication skills.
• An independent thinker who can take initiative.
• Experience working on WAN/LAN projects is helpful.

About Capita | Transport for London (TFL)

We make journeys easier and safer using technology and data to help more people move around London. Our teams manage everything from a fleet of 9,300 buses to 402 km of Tube network, Santander Cycles and Cycleways, and London's traffic lights. Join us to discover better ways to keep the capital moving.

What’s in it for you?

• A competitive salary of up to £30,000, dependent on experience.
• 23 days’ holiday, rising to 27, with options to buy extra leave.
• A paid day out volunteering for charity partners or causes of your choice.
• Company-matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity, adoption, shared parental leave, paternity pay, and more.
• Voluntary benefits including discounts on retail, social activities, health & wellbeing, travel, and technology.
• Access to Employee Network Groups promoting diversity and inclusion.
• Work from Home (#LI-Remote).

What we hope you’ll do next:

Click ‘Apply now’ to submit your application and tell us more about you.

We are an equal opportunity and Disability Confident employer, committed to an inclusive and accessible recruitment process. For alternative formats or support, contact Iqbal at 07784 237318 or email. For more information, visit the Capita Careers website.