Control Tower Supervisor - Nights Job Details | 2019

Bertelsmann; Birmingham; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Coordinator to oversee team activities and ensure smooth operations. In this pivotal role, you will lead your team to exceed service level agreements while managing workloads and coordinating daily business processes. Your ability to identify issues and implement corrective actions will be crucial in maintaining operational excellence. With a focus on quality and customer satisfaction, you will thrive in a dynamic environment, supported by a comprehensive benefits package that includes generous leave and pension contributions. This is your chance to make a significant impact in a forward-thinking organization.

Benefits

25 days of annual leave plus 8 bank holidays

Pension contribution

Life assurance policy

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Experience with computerized systems.
• Experience in a temperature-controlled environment is an advantage.

Responsibilities

• Lead and manage the team to achieve and exceed SLAs.
• Coordinate and implement processes, and plan daily business activities.

Skills

Time Management

Organizational Skills

Communication Skills

Attention to Detail

Customer Focus

Tools

SAP

Job description

Salary and Location

Salary: £34,068.06

Location: Hams Hall

Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00

Job Overview

Reporting to the Operations Manager, you will oversee and coordinate your team's activities to ensure the smooth and efficient running of the operation.

Your Tasks

• Lead and manage the team to achieve and exceed SLAs
• Distribute work orders and manage employee workloads
• Coordinate and implement processes, and plan daily business activities
• Serve as the first point of contact for process and technical faults, forwarding reports to relevant departments
• Identify issues or problems and initiate corrective actions, monitoring success
• Ensure SLA compliance
• Work within the SAP system
• Participate in resource planning (staff and infrastructure)
• Create and evaluate reports
• Ensure quality and service level standards are met
• Manage people activities

Your Profile

• Experience with computerized systems
• Experience in a temperature-controlled environment is an advantage
• Reliable with good time management and organizational skills
• Excellent written and verbal communication skills
• Good numerical and record-keeping skills
• Strong attention to detail
• Ability to take ownership of issues and see them through professionally
• Customer-focused mindset

We Offer

• 25 days of annual leave plus 8 bank holidays, with options to purchase up to 5 additional days
• Pension contribution
• Life assurance policy paying out 4x salary
• Employee Assistance Programme providing confidential support, information, and advice
• Employee Discount Scheme via Benefit Hub
• Free car parking