Control Tower Logistics Supervisor

American President Lines; Ashby-de-la-Zouch; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discount platform

Job summary

CEVA Logistics UK&I is seeking an experienced Control Tower Logistics Supervisor to lead a 4PL Lead Logistics team in Ashby de la Zouch. The role centers on the day-to-day running of the Control Tower, ensuring customer centricity and timely updates with suppliers and stakeholders.

You will manage Operations Coordinators, monitor KPIs and SLAs, drive continuous improvements, and contribute to quarterly business reviews while maintaining strong relationships with internal teams and external

Qualifications

• Experience in freight forwarding or logistics operations.
• Proven supervisory and leadership skills.
• Strong communication and stakeholder management abilities.
• Analytical and problem-solving mindset.

Responsibilities

• Lead a team of Operations Coordinators in daily control tower operations.
• Ensure on-time delivery and timely follow-ups with suppliers and stakeholders.
• Monitor KPIs, SLAs, and data accuracy; drive process improvements.
• Provide detailed reports to the Operations Manager and participate in reviews.

Skills

Team leadership

Customer focus

Stakeholder management

Analytical skills

Tools

MS Office

ERP system

Job description

YOUR ROLE

Our 4PL Lead Logistics team based in Ashby de la Zouch have an amazing opportunity for an experienced and customer centric Control Tower Logistics Supervisor to join the team. This crucial role will support the Operations Manager will the day-to-day running of the Control Tower team and will encourage and promote customer centricity, stakeholder, and customer satisfaction.

This is a Monday to Friday, hybrid role 08:00 to 17:30.

WHAT ARE YOU GOING TO DO?

Reporting into Lead Logistics Operations Manager you will lead a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. You will ensure that the team are processing shipment movements accurately through the system, that engagement with internal and external stakeholders is at a high standard and that all performance objectives are achieved. You will act as a key point of contact and escalation point for operational issues providing remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.

You will monitor KPIs, SLAs and Quality Metrics ensuring data accuracy and efficiency. You will keep work instructions and process flows up to date and implement continuous improvement initiatives across the operation to improve productivity. You will provide detailed reports for the Operations Manager and take accountability for supplier and carrier compliance performance. You will also participate in customer meetings and contribute to team meetings, monthly reviews, and quarterly business reviews.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have knowledge or proven freight forwarding experience, preferably within a 4PL, Control Tower or global transport logistics industry, understand cross-functional business processes and proven operational supervisory and leadership skills.

It goes without saying that you will be a natural communicator, able to build internal and external relationships and influence decisions. You will possess strong analytical skills, be a logical and creative thinker, a team player, and able to adapt quickly to changes in processes, systems, or business priorities. It would be desirable if you possess advanced knowledge of MS Office products however a basic-intermediate understanding is essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice.

We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.