Control Room Operator - Fixed Term 1 Year - Full - Time

TN United Kingdom; Bellshill; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Control Room Operator to join their Electronic Monitoring service. This full-time role involves monitoring individuals using Radio Frequency technology, ensuring compliance with court orders, and reporting non-compliance to authorities. The ideal candidate will possess strong interpersonal and communication skills, with a calm demeanor under pressure. Enjoy a competitive salary, generous holiday allowance, and contributory pension scheme while working in a supportive environment that values teamwork and effective communication. This is a fantastic opportunity for those looking to make a difference in compliance monitoring.

Benefits

Competitive salary

28 days holiday

Contributory pension scheme

Shift allowance of £1/hr

Qualifications

• Over 18 years old and able to obtain Disclosure Scotland vetting.
• Reside within commuting distance of Bellshill.

Responsibilities

• Act as point of contact for monitored individuals.
• Monitor compliance and report incidents.
• Coordinate with justice and law enforcement agencies.

Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Decision-Making Skills

Time Management Skills

Tools

Google Drive

Information Management Software

Job description

Control Room Operator - Fixed Term 1 Year - Full-Time, Bellshill

Client:

G4S

Location:

Bellshill, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

94e6b927174c

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Join our Electronic Monitoring service as a Control Room Operator. This role involves monitoring individuals using Radio Frequency technology to ensure compliance with court orders. G4S, part of Allied Universal, installs and monitors the equipment, reporting non-compliance to authorities.

Role Details:

• Fixed term for 1 year with potential for permanency
• Full-time and part-time shifts available at Duart House, Bellshill
• Salary: £25,322.73 per annum (full-time 38 hrs)
• Shift pattern: Monday to Friday, 17:00 - 01:00

Benefits include:

• Competitive salary
• 28 days holiday
• Contributory pension scheme
• Shift allowance of £1/hr

Candidate Requirements:

• Over 18 years old
• Ability to obtain Disclosure Scotland vetting (cost covered by G4S)
• Reside within commuting distance of Bellshill

Key Responsibilities:

• Act as the point of contact for monitored individuals
• Monitor compliance and report incidents
• Coordinate with justice and law enforcement agencies
• Use information management software to document actions and generate reports
• Make outbound and receive inbound calls

Ideal Candidate Skills:

• Professional demeanor
• Ability to meet objectives and support team
• Excellent customer service skills

Skills & Knowledge:

• Strong interpersonal and communication skills
• Calm and confident under pressure
• Good decision-making and time management skills
• Flexible working style

Desirable:

• Experience with Google Drive applications
• Full UK driving license
• Previous similar role experience

Note: You must have the right to work in the UK; no relocation assistance provided.