Control Room Operator

SES Water; Redhill; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave (plus bank hols)

Company Bonus Scheme

Competitive Pension Scheme

Life Assurance

Free On-Site Parking

Job summary

SES Water Limited in the South East of England is seeking a calm, organised Control Room Operator to join the Network Operations team. You will monitor alarms, coordinate information across the business, support field teams and ensure timely handling of customer and operational issues.

This fast-paced role requires strong IT skills, experience in a control room or operations centre, and the ability to stay calm under pressure while managing multiple priorities.

Qualifications

• Experience in a control room, operations centre, customer service environment, or similar fast-paced operational setting.
• Strong IT skills with Microsoft Office 365 and other computer-based systems.
• Excellent communication skills and the ability to liaise effectively with multiple stakeholders.
• Ability to remain calm under pressure and make informed decisions.
• Strong attention to detail and accuracy when recording information.
• Ability to manage several priorities simultaneously.

Responsibilities

• Monitoring treatment works and network alarms through SCADA and associated systems.
• Responding appropriately to operational incidents and escalating where necessary.
• Liaising with operational teams and field staff to coordinate activities and share critical information.
• Handling incoming requests from both internal and external customers.
• Supporting event and incident management activities.
• Maintaining accurate records and operational logs.
• Working collaboratively across the business to ensure efficient service delivery.

Skills

Control room experience

Strong IT skills

Microsoft Office 365

Excellent communication

Calm under pressure

Attention to detail

Multi-priority management

Tools

SCADA systems

Job description

Powered by Water, Driven by Purpose

SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

About the Role

At SES Water , we play a vital role in delivering high-quality water services to our customers every day. We're looking for a calm, organised and proactive Control Room Operator to join our Network Operations team and help keep our water network running efficiently. As a Control Room Operator, you'll be at the centre of our operational response, monitoring alarms, coordinating information across the business, supporting field teams, and ensuring customer and operational issues are handled quickly and effectively. This is a fast-paced role where your decisions can have a direct impact on service delivery and customer experience.

What You'll Be Doing

• Monitoring treatment works and network alarms through SCADA and associated systems.
• Responding appropriately to operational incidents and escalating where necessary.
• Liaising with operational teams and field staff to coordinate activities and share critical information.
• Handling incoming requests from both internal and external customers.
• Supporting event and incident management activities.
• Maintaining accurate records and operational logs.
• Working collaboratively with colleagues across the business to ensure efficient service delivery.

What We're Looking For

Essential Skills & Experience

• Experience working in a control room, operations centre, customer service environment, or similar fast‑paced operational setting.
• Strong IT skills with experience using Microsoft Office 365 and other computer-based systems.
• Excellent communication skills and the ability to liaise effectively with multiple stakeholders.
• Ability to remain calm under pressure and make informed decisions.
• Strong attention to detail and accuracy when recording information.
• Ability to manage several priorities simultaneously.

Desirable

• Previous Control Room experience.
• Experience within the water, utilities, infrastructure, transport, or emergency response sectors.
• Knowledge of SCADA systems.
• Experience working a 12-hour shift pattern.

Our Benefits

• 25 days annual leave (plus bank holidays), increasing with length of service
• Holiday Buy & Sell Scheme
• Company Bonus Scheme
• Competitive Pension Scheme with company contribution matching
• Life Assurance
• Enhanced Family Leave including maternity, paternity, adoption and shared parental leave
• Share Schemes, including share matching opportunities
• Health Cash Plan
• Free Annual Flu Vaccination
• Employee Assistance Programme providing 24/7 wellbeing support
• Free On-Site Parking at Headquarters
• Cycle to Work Scheme
• Car Share Scheme
• Give As You Earn (GAYE) Charity Scheme
• One Paid Volunteering Day per year
• Retail and Lifestyle Discounts

Closing Date: 19th November 2026

We may close this vacancy early if we receive a high volume of applications.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way.

Together, we will build a culture of belonging, where inclusion is instinctive.

Diversity is our strength and a reflection of our communities.

We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change. Drive Progress. Own the challenge.