Control Room Operator

NHS; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join the NHS as a Control Room Operator within the Security and Parking team. You'll be crucial in ensuring safety through CCTV monitoring and managing incidents, providing essential services to our staff and visitors. With benefits including NHS pension and shift enhancements, this role calls for a detail-oriented individual with previous security experience and the ability to maintain professionalism under pressure.

Benefits

Enhancements for antisocial hours

Access to NHS pension scheme

Range of progression opportunities

Qualifications

• Minimum 2 years security experience required.
• Supervisory or Team Leader experience needed.
• Show evidence of control room experience.

Responsibilities

• Monitor CCTV for safety events and suspicious behaviour.
• Supervise day-to-day Security & Parking operations.
• Lead incident response and investigations on Trust property.

Skills

Attention to detail

Customer service skills

Ability to remain calm under pressure

IT literate and proficient in ICT

Education

SIA License (DS)

SIA CCTV License

Full UK Driving License

Job description

Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.

As a Control Room Operator you will monitor CCTV for safety events, detection of suspicious behaviour and traffic management, conducting scheduled CCTV camera checks. Strong attention to detail and the ability to maintain concentration for sustained periods will be essential.

You should display exceptional customer service skills with an excellent telephone manner whilst maintaining a high standard of professionalism and presentation. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events will be imperative.

Previous security and control room experience is essential. Previous applicants need not apply.

Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.

You must:

• hold and maintain valid SIA and SIA CCTV licenses
• hold a full UK driving license
• show evidence of control room experience

Main duties of the job

As a control room operator you will act as the central point of contact for the Security and Parking Officers with supervisory responsibility for the day-to-day service and deliverables.

As such you will:

• monitor CCTV for safety events, detection of suspicious behaviour, traffic management
• ID access control and carpark permit systems, creation and activation of staff ID passes and access cards
• take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
• lead participation in the production of all scheduled NHS staff inductions
• enhance current security practices and processes
• work shifts across days, nights, and weekends.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.

• Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust.
• Take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
• Monitor CCTV for safety events, detection of suspicious behaviour, traffic management.
• ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.
• Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.
• Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.
• Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.
• Manage and direct the teams response to all incidents and alarms.
• Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.
• Monitoring of all site alarms and systems.
• Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.
• Completion of full, accurate, shift handovers on digital system to oncoming Operators.
• In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.
• Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.
• Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.

Person Specification

Education/Training/Qualifications

• SIA License (DS)
• SIA CCTV License
• Full UK Driving License

Work Experience

• Minimum 2 years security experience
• Supervisory or Team Leader experience

Knowledge/Skills/Abilities

• IT literate and proficient in ICT
• Knowledge of PFI and Shared Spaces
• Performance Management of staff
• Knowledge of ACU Management, Door/Barrier Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.