Control Room Operative / Receptionist

Humber Teaching NHS Foundation Trust; West Ella; On-site; GBP 25,000; Full time

Job summary

A recognized healthcare Trust in the UK seeks a Control Room Operative/Receptionist to manage security processes and assist both staff and patients. Candidates must demonstrate strong communication skills and the ability to work shifts, including nights and weekends. The ideal applicant will have relevant experience in public-facing roles and a commitment to confidentiality. Competitive salary offered at £24,465 per year plus enhancements for unsocial hours.

Benefits

Enhanced leave package

Health and wellbeing support

Qualifications

• Standard keyboard skills e.g. RSA/OCR II/ECDL or equivalent.
• Experience of working with the general public required.
• Demonstrable experience of practice and procedures relevant to the role.

Responsibilities

• Manage control room/reception duties.
• Issue and maintain security equipment.
• Control access to the building.

Skills

Planning and prioritization

Confidentiality

Education

2 GCSEs/O levels English and Maths

3 GCSEs/O levels

NVQ 2 or equivalent experiential learning

Tools

IT systems knowledge

Job description

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

The Humber Centre for Forensic Psychiatry is a medium secure hospital, detaining mentally disordered offenders with a mental illness, learning disability or personality disorder. Robust security is essential to our working practice.

We are looking to recruit an enthusiastic, flexible and reliable Control Room Operative/Receptionist. The post holder will be required to provide cover at the Humber Centre and Pine View. The successful candidate will be front of house, patient facing and working to ensure the smooth running of both areas.

This is not a routine receptionist position. Anyone interested is strongly advised to ring on 01482 336200 to discuss the role and its responsibilities.

Main duties of the job

The successful candidate will work in a busy control room/reception dealing with staff, patients and visitors. They will be issuing and maintaining security equipment, and using a variety of systems that are part of the security processes at the hospital. They will be responsible for controlling access to the building, and expected to work closely with a variety of other staff.

They will be friendly, alert, self-motivated and have the ability to work on their own and as part of a small team.

The security control rooms are staffed 24 hours a day, 365 days a year, and so applicants must be aware that they will work a shift pattern that includes day and night shifts, weekends and bank holidays.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire.

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

Job responsibilities

For further information with regard to this vacancy please see the attached Job Description and Person Specification

Person Specification

Qualifications

• Standard keyboard skills e.g. RSA/OCR II/ECDL or equivalent
• 2 GCSEs/O levels English and Maths
• 3 or more GCSE/O' levels
• NVQ 2 or equivalent experiential learning
• Working towards advanced keyboard skills e.g. Advanced ECDL or RSA III/OCR

Experience

• Experience of working with the general public
• Knowledge of IT systems
• Demonstrable experience of practice and procedures relevant to the area of work

Skills and competencies

• Able to plan and prioritise effectively and work within defined deadlines
• Ability to maintain confidentiality and be trustworthy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The salary for this role is £24,465 a year. Enhancements for unsocial hours are payable.

We are an equal opportunities employer and welcome applications from all sections of the community.