Control Room Operative / Receptionist

NHS; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in Hull is seeking a Control Room Operative/Receptionist. The position involves managing a busy control room, engaging with staff and patients, and maintaining security processes. The ideal candidate should have experience with the public, strong communication skills, and essential qualifications including GCSEs in English and Maths. Flexibility for day and night shifts is required.

Qualifications

• Experience of working with the general public is essential.
• Able to demonstrate inter-personal communication skills.
• Ability to maintain confidentiality and be trustworthy.

Responsibilities

• Work in a busy control room/reception dealing with staff, patients and visitors.
• Issuing and maintaining security equipment.
• Control access to the building and work closely with other staff.

Skills

Inter-personal communication skills

Planning and prioritizing

Maintaining confidentiality

Education

2 GCSEs/O levels English and Maths

Standard keyboard skills e.g. RSA/OCR II/ECDL or equivalent

Tools

IT systems knowledge

Job description

The Humber Centre for Forensic Psychiatry is a medium secure hospital, detaining mentally disordered offenders with a mental illness, learning disability or personality disorder. Robust security is essential to our working practice.

We are looking to recruit an enthusiastic, flexible and reliable Control Room Operative/Receptionist. The post holder will be required to provide cover at the Humber Centre and Pine View. The successful candidate will be front of house, patient facing and working to ensure the smooth running of both areas.

This is not a routine receptionist position. Anyone interested is strongly advised to ring on 01482 336200 to discuss the role and its responsibilities.

Main duties of the job

The successful candidate will work in a busy control room/reception dealing with staff, patients and visitors. They will be issuing and maintaining security equipment, and using a variety of systems that are part of the security processes at the hospital. They will be responsible for controlling access to the building, and expected to work closely with a variety of other staff.

They will be friendly, alert, self-motivated and have the ability to work on their own and as part of a small team.

The security control rooms are staffed 24 hours a day, 365 days a year, and so applicants must be aware that they will work a shift pattern that includes day and night shifts, weekends and bank holidays.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire.

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Person Specification

Essential qualifications:

• Standard keyboard skills e.g. RSA/OCR II/ECDL or equivalent
• 2 GCSEs/O levels English and Maths

Desirable qualifications:

• 3 or more GCSE/O' levels
• NVQ 2 or equivalent experiential learning
• Working towards advanced keyboard skills e.g. Advanced ECDL or RSA III/OCR

Essential experience:

• Experience of working with the general public
• Knowledge of IT systems

Desirable experience:

• Demonstrable experience of practice and procedures relevant to the area of work

Essential skills and competencies:

• Able to demonstrate inter-personal communication skills
• Able to plan and prioritise effectively and work within defined deadlines
• Ability to maintain confidentiality and be trustworthy