Control Room Operative

TN United Kingdom; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic security firm as a Control Room Operative in Dumfries and Galloway. This full-time role offers a unique 4 on 4 off shift pattern with opportunities for overtime. The ideal candidate will have a strong commitment to customer service and leadership skills. With full training provided, you will manage operations staff, oversee key areas, and ensure compliance with health and safety procedures. This position is perfect for those looking to grow in a supportive environment that values career progression and personal development.

Benefits

Full training provided

Uniform provided

Career progression

Overtime opportunities

Qualifications

• Strong interpersonal skills and ability to collaborate at all levels.
• Excellent written and verbal communication skills in English.

Responsibilities

• Managing and supervising operations staff and rosters.
• Administer electronic time and attendance system.
• Monitor patrol equipment and performance.

Skills

Interpersonal Skills

Communication Skills

Microsoft Office

Flexibility

Education

SIA Licence

Full Clean UK Driving Licence

Job description

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Control Room Operative, Dumfries and Galloway

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Client:

Vigilant Security

Location:

Dumfries and Galloway, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1b950318559d

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Vigilant has a new vacancy for a Controller, to join our busy head office based in Dumfries.

This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

What We Offer:

• Full Time role; 4 on 4 off pattern and regular opportunity for overtime
• Pay rate of £14.40 / hour (night shifts)
• Full training of company services and processes
• Uniform provided
• Career progression and personal development

Candidate Requirements:

• Full clean UK Driving licence essential
• Front line Security Guarding or Door Supervision SIA licence Desirable however training can be provided to the right candidate
• A good understanding of Microsoft Office package including Word, Excel, and Outlook
• Candidate must be flexible
• Strong interpersonal skills and an ability to collaborate at all levels
• Excellent written and verbal communication skills, in the English language
• Must be able to work as part of a team

Duties and Responsibilities:

• Managing and supervising operations staff and rosters of key areas
• Administer electronic time and attendance system
• Monitor patrol equipment and performance
• Key holding and alarm response
• Participate and advise in development of staff and strategic planning
• Monitor and oversee contingency planning of manpower
• To manage personnel in line with company Health & Safety procedures
• Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
• Driving duties may be required
• Addressing and dealing with complaints
• Coordinates with other departments to integrate and update all data required for internal systems and processes
• Ensure staff hours are manged in line with the European working time directive