Control Centre Operative

Serco Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join a leading company as a Control Centre Operative overseeing London's Cycle Hire Scheme. You'll manage daily operations, coordinate logistics, and ensure efficient bicycle redistribution. This role offers development opportunities and a supportive team environment, making a significant impact on urban transportation.

Benefits

Free Cycle Hire membership

TfL Oyster Card for free travel

Performance-based incentives

Access to Serco Benefits portal

Participation in employee events

Qualifications

• Intermediate skills in MS Word, Excel, and Outlook required.
• Experience in logistics and maintenance planning preferred.

Responsibilities

• Oversee daily operations of London's Cycle Hire Scheme.
• Coordinate logistics and analyze operational performance.
• Manage drivers and incident responses.

Skills

Communication

Customer Service

Analytical Abilities

Planning

Organization

Adaptability

Tools

MS Word

Excel

Outlook

Job description

Location

London, N1 9PT

Job type:

Full time, permanent

Working hours:

40 hours per week, including weekends, mix of 12- and 8-hour shifts, earliest start 6am, latest finish 11:00pm

Salary:

£28,808 per annum, plus excellent benefits

About London Cycle Hire

London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK, recording over 1 million hires monthly. It operates 24/7, 365 days a year, with more than 12,300 bikes, including 500 eBikes (with an additional 1,400 in 2024), and over 800 docking stations across London. The scheme promotes quick, easy, and environmentally friendly transportation, recently expanding to Southwest London from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

Role Overview

As a Control Centre Operative, you will oversee daily operations of London's Cycle Hire Scheme, managing drivers, mobile operatives, and incident responses, maintaining contact with on-street and redistribution teams. You will coordinate logistics, analyze operational performance, and prioritize tasks based on KPIs, operational plans, and TfL requirements. You will operate core technologies, including incident management software and security logs, to support maintenance and incident response, ensuring accurate data capture.

This role is crucial in managing the redistribution of bicycles to meet customer demand and supporting the control team in delivering and improving the scheme. Our team comprises professional, friendly, and supportive members, including managers who started as Control Centre Operatives and advanced to supervisory and managerial roles.

Development Opportunities

We prioritize ongoing development and career progression, offering training and qualifications such as driving courses, team leadership, and management training, supported by a dedicated management team.

Candidate Requirements

Ideal candidates can multitask in a fast-paced environment, handle pressure and deadlines, think quickly, make decisions independently, and possess common sense. You should have intermediate skills in MS Word, Excel, and Outlook, excellent communication and interpersonal skills, strong analytical abilities, and customer service skills. The role requires effective planning, organization, adaptability, and flexibility to work on a shift rota. Experience in logistics, reactive, and maintenance planning is preferred. Note: The position is subject to random drug and alcohol testing.

Why Join Serco

Make an impact by delivering essential services that matter. Benefit from diverse UK-wide opportunities for learning and development. Join a motivated, supportive team with resources to succeed in a varied environment.

What We Offer

• Be part of London's iconic Cycle Hire Scheme, providing an alternative transport option to thousands daily.
• Engage with bespoke programs, processes, and systems across multiple functions.
• Opportunities to learn about various aspects of the contract, including on-street, control room, and workshops.
• Free Cycle Hire membership worth up to £120 after three months.
• TfL Oyster Card for free travel across the TfL network after three months.
• Performance-based incentives during the busy summer period.
• Earn money by locating abandoned bikes during street patrols.
• Access to the Serco Benefits portal with discounts across various sectors.
• Participation in multiple employee events throughout the year, including sports and social activities.