Control Centre Dispatcher Full TimePermanent

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Control Centre Dispatcher Full Time Permanent, Burgess Hill

Client:

First Recruitment Services

Location:

Burgess Hill, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a8603c6d44c1

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The role: The job involves taking calls for assistance, advising customers of progress, and keeping all parties informed. The CSA position provides the vital link between motoring organizations, roadside staff, and the customer/motorist.

Duties of the position include:

• Receiving calls for assistance via electronic data transfer, fax, and telephone.
• Recording all details taken from customers on the computer database.
• Communicating with all staff via radio, telephone, fax, and mobile data.
• Monitoring progress of all work and keeping all parties updated.
• Updating computer job records with details of each job as operatives arrive and complete tasks.
• Providing customers with quotations for roadside and workshop services.
• Receiving and verifying payment for work via cash, cheque, and credit card.
• Carrying out invoicing of company work to motoring organizations.
• Updating both computer and paper records as necessary.

Competencies required:

We are looking for an enthusiastic and self-motivated professional with the following qualities:

• Excellent planning and memory skills to monitor multiple incidents; decisions directly affect service quality and profitability.
• Team skills to work effectively within a small control room team; good communication is essential.
• Customer skills, including an excellent telephone manner and the ability to reassure customers.

Shift pattern:

• Four days on, four days off
• 12-hour shifts starting any hour between 06:00 and 12:00, depending on the rota.

Salary Package:

• Based on 42 hours per week
• Paid at £12.72 per hour, with an annual salary of £29,200
• Overtime available if required; standard rate nights and weekends £18.00 – £19.00 per hour

If you enjoy working shifts, value having a lot of free time, and possess excellent customer service and phone skills, then this is an ideal role for you.

Apply today for immediate consideration!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.