Control and Monitoring Lead Specialist

Hydrogen Group; Basildon; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading wealth management platform in the UK is looking for a Control & Monitoring Lead Specialist. This role involves championing Consumer Duty and improving compliance across business activities. Candidates should possess proven experience in Service Delivery Management, strong communication skills, and a detail-oriented approach. The position offers hybrid working with a minimum of 6 days in the office per month, providing an exciting opportunity to impact the wealth management sector significantly.

Qualifications

• Proven experience in Service Delivery Management or a similar function.
• Strong understanding of wealth and advisor propositions.
• Ability to influence and collaborate with various teams.
• Proven skills in decision-making and multitasking.
• Proficiency in MS Office and familiarity with reporting to senior management.
• Desirable: BSc/BA in a relevant field, knowledge of Asset and Wealth Management businesses.

Responsibilities

• Own and resolve assigned business issues with clear communication.
• Champion Consumer Duty and maintain related documentation.
• Collaborate to enhance client communication processes.
• Oversee compliance with regulatory obligations.
• Deliver on projects supporting strategic objectives, working closely with Production Support, Client Services, and Risk Management teams.

Skills

Service Delivery Management

Supplier Management

Relationship Management

Excellent communication

Problem-solving

Attention to detail

MS Office proficiency

Education

BSc/BA in a relevant field

Tools

MS Office

Job description

Job Title: Control & Monitoring Lead Specialist

Location: Basildon or Litchfield, with hybrid working - minimum 6 days per month in office, remainder WFH

Salary: Competitive

About the Role

We are seeking an experienced Control & Monitoring Lead Specialist to join a leading Platform Services team within the wealth management sector. This is a high-profile role where you will own and execute on the findings from second line Risk & Compliance, Audit, Regulator reviews, and more. You will champion Consumer Duty across all business activities, recommend changes to the operating model, and deliver on key projects supporting strategic objectives.

Key Responsibilities

• Take ownership of assigned business issues and initiatives, driving them to resolution with clear stakeholder communication.
• Champion Consumer Duty across all business activities, maintaining related documentation and delivering reports for senior management and board meetings.
• Collaborate across internal teams to improve client communications and investor documentation processes.
• Provide oversight of procedures and controls, ensuring compliance with regulatory obligations.
• Deliver on projects supporting strategic objectives, working closely with Production Support, Client Services, and Risk Management teams.

Requirements

• Proven experience in Service Delivery Management, Supplier/Relationship Management, or a similar control/monitoring function.
• Strong understanding of wealth and advisor propositions, investment products, and platform technology.
• Excellent communication and interpersonal skills with the ability to influence and collaborate effectively.
• Strong problem-solving, decision-making, and multi-tasking abilities with a keen eye for detail.
• Proficiency in MS Office and familiarity with reporting to senior management.
• Desirable: BSc/BA in a relevant field, knowledge of Asset and Wealth Management businesses.

If you are a self-starter with a strong focus on risk, compliance, and delivering quality service, this is an exciting opportunity to make a real impact in a leading wealth platform environment.