Contracts Monitoring Manager

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in the UK seeks a Contract Monitoring Manager for the Estates & Facilities team. This role involves overseeing contract performance, ensuring compliance with SLAs and KPIs, and facilitating collaboration across operational teams. Ideal candidates will have experience in contract management within the public sector, strong analytical skills, and relevant qualifications. The position is based at the National Rehabilitation Centre near Loughborough.

Qualifications

• Proven experience in contract management, ideally within NHS or public sector estates/facilities.
• Strong understanding of service level agreements (SLAs), KPIs, and compliance frameworks.
• Ability to produce clear, actionable reports.

Responsibilities

• Monitor and evaluate supplier performance against contractual obligations.
• Lead regular contract review meetings and audits.
• Collaborate with operational teams to resolve issues and escalate risks.

Skills

Contract management

Negotiation

Stakeholder engagement

Data analysis

Education

Degree in Estates, Facilities, Engineering, or related field

Membership of relevant professional body (e.g., IWFM, RICS)

Job description

Are you passionate about delivering high-quality services within the NHS? Do you have a keen eye for detail and a strong background in contract management? We're looking for a proactive and experienced Contract Monitoring Manager to join our Estates & Facilities team. This position will be based at the National Rehabilitation Centre, Standard Hall Rehabilitation Estate near Loughborough.

As Contract Monitoring Manager, you will be responsible for overseeing the performance and compliance of key outsourced contracts across Estates and Facilities services. You'll ensure that service providers meet agreed standards, KPIs, and statutory obligations, while driving continuous improvement and value for money.

About You:

Proven experience in contract management, ideally within NHS or public sector estates/facilities.

Strong understanding of service level agreements (SLAs), KPIs, and compliance frameworks.

Excellent communication, negotiation, and stakeholder engagement skills.

Ability to analyse data and produce clear, actionable reports.

Relevant qualifications in contract management, facilities management, or a related field.

Main duties of the job

Monitor and evaluate supplier performance against contractual obligations.

Lead regular contract review meetings and audits.

Collaborate with operational teams to resolve issues and escalate risks.

Maintain accurate records and reporting for internal and external stakeholders.

Support procurement and tendering processes where required.

Champion sustainability, safety, and service excellence across all contracts.

Person Specification

Training & Qualifications

• Degree in Estates, Facilities, Engineering, or related field
• Further specialist knowledge, facilities management knowledge
• Educated to Degree level or equivalent in a professional qualification or relevant experience in the specific discipline at a comparable level for a proven significant time
• Sustained record of continued professional development
• Membership of relevant professional body (e.g., IWFM, RICS)
• Knowledge of HTM/HBN/CIBSE guidance

Experience

• Experience in budget management and cost control
• Staff management and team leadership
• Understanding of statutory compliance in estates and facilities
• Proven track record of managing a variety of projects
• A good overall understanding of the following engineering specialities (Generator & Battery Services, Electrical Inspection & Testing, Fire Alarm Systems, Emergency Lighting Systems, Ventilation Systems, BMS Systems)
• NHS or healthcare sector experience
• Experience with lease management
• Experience in Facilities Management environment - particularly related to health care.

Communication and Relationships

• Strong stakeholder engagement and communication,
• Ability to influence and work across organisational collaboration
• Utilise persuasive, motivational and negotiating skills with empathy, to engage effectively with NUH colleagues, Staff Side, contractors and suppliers, in negotiations.
• The postholder will be required to liaise and work collaboratively with multi-disciplinary project teams, external professional design consultants and contractors if and when required.

Analytic and Judgement

• The ability to interpret complex data, apply contract law, and produce performance reports aligns with the strategic decision-making expected at this level.
• Ability to negotiate commercial contracts

We are an equal opportunities employer and welcome applications from all sections of the community. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled.