Contracts Manager – Facilities Management

Dalkia; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking an experienced Contracts Manager for its facilities management division in Glasgow. The role involves overseeing service delivery, managing client interactions, and ensuring contract compliance. This opportunity offers competitive compensation and the chance to lead significant projects in a dynamic environment.

Benefits

Competitive salary and benefits package

Career progression and development opportunities

Supportive team environment

Opportunities to lead impactful projects

Qualifications

• Experience in contracts or operations management within the FM sector.
• Strong technical understanding of maintenance operations.
• Ability to manage contract budgets and forecasts.

Responsibilities

• Serve as primary contact for clients, ensuring satisfaction and communication.
• Oversee Planned Preventative Maintenance (PPM) and reactive maintenance.
• Manage contract budgets and ensure profitability.

Skills

Client-facing skills

Relationship management

Budget management

Leadership

Technical understanding of building services

Compliance knowledge

Proficiency in Microsoft Office Suite

Education

Relevant qualifications in facilities management

Engineering or technical discipline

Job description

Social network you want to login/join with:

Contracts Manager – Facilities Management, Glasgow

col-narrow-left

Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

d5a044f9a2c2

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

Job Title: Contracts Manager – Facilities Management
Location: Glasgow
Company: Dalkia UK

Job Type: Full-Time
Salary: Competitive, based on experience
Schedule: Monday to Friday

Job Summary

Dalkia UK is seeking an experienced and driven Contracts Manager to lead the delivery of facilities management services across key client sites in Glasgow. This pivotal role acts as the main interface between the client and our operational teams, ensuring contractual obligations are met, service quality is maintained, and customer satisfaction remains high.

You will be responsible for overseeing planned and reactive maintenance operations, managing budgets, and driving continuous improvement initiatives. This is a dynamic opportunity to make a measurable impact on service delivery and operational efficiency within a high-performing FM environment.

Key Responsibilities

Serve as the primary point of contact for clients, ensuring clear communication, high engagement, and customer satisfaction.

Lead regular client meetings, including performance reviews and technical updates, to ensure alignment on KPIs, compliance, and improvement plans.

Understand client operations and identify areas for enhanced service delivery, efficiency, or technical innovation.

Oversee the execution of Planned Preventative Maintenance (PPM) and reactive maintenance in line with contractual KPIs and service level agreements (SLAs).

Manage contract budgets, control costs, and ensure profitability is achieved in line with commercial objectives.

Support bid development, contract renewals, and service re-design by providing technical input and planning expertise.

Promote a culture of safety, compliance, and operational excellence across all service areas.

Requirements

Proven experience in a contracts or operations management role within the Facilities Management (FM) sector.

Strong technical understanding of building services and maintenance operations.

Excellent client-facing and relationship management skills.

Ability to manage and control budgets, forecasts, and cost reporting.

Strong leadership and team coordination skills.

Working knowledge of relevant compliance standards and health & safety legislation.

Proficiency in reporting tools and Microsoft Office Suite.

Relevant qualifications in facilities management, engineering, or a technical discipline (desirable).

Why Work With Dalkia?

At Dalkia, we deliver sustainable, efficient energy and FM solutions with a focus on innovation, customer service, and quality. Our people are central to our success, and we offer:

Competitive salary and benefits package

Career progression and development opportunities

Supportive and inclusive team environment

Opportunities to lead meaningful, high-impact projects

Diversity, Equity & Inclusion at Dalkia

Dalkia is committed to creating an inclusive environment where all employees feel respected, supported, and valued. We believe that diverse perspectives drive innovation and strengthen our business. We are proud to be an equal opportunity employer and welcome applications from all backgrounds.

Apply today to take the next step in your FM career with a company that values leadership, integrity, and continuous improvement.