Contracts Manager

Demob Job Ltd; London; On-site; GBP 35,000 - 42,000; Full time

Job summary

An exciting opportunity is available for a Contracts Manager in Stratford, London with a focus on customer service and contract management in a Building Services, M&E, or FM environment. The ideal candidate will ensure client satisfaction, oversee contract performance, and maintain strong client relationships while enjoying competitive benefits including a salary up to £42,000, healthcare, and a pension scheme.

Benefits

22 days holiday plus bank holidays

Pension Scheme

Healthcare

Life Insurance

Qualifications

• Proven background in a similar role, ideally within Building Services, M&E or FM environment.
• Ability to ensure client responsibilities are completed accurately and to a high standard.
• Experience with report writing.

Responsibilities

• Act as the first point of contact for clients, ensuring excellent customer service.
• Oversee profitability, quality, and manage timescales of all contracts.
• Resolve client queries, manage contract renewals, and identify new business opportunities.

Skills

Customer service skills

Communication

IT Literacy

Job description

Do you have a background working within a Building Services, M&E or FM environment? If so, I have a fantastic opportunity for you to join my clients service department as a Contracts Manager, based in Stratford, London. The successful Contracts Manager will be the first point of contact for clients, ensuring that excellent customer service is always provided, clients are fully satisfied, and all expectations are met. Your duties will include a mixture of answering clients queries, overseeing profitability, quality, and managing timescales of all contracts. Contracts Manager Requirements:

• Have a proven background in a similar role, ideally within Building Services, M&E or FM environment.
• Ability to work closely with your clients, ensuring all responsibilities are completed accurately and delivered to a high standard.
• Ensure all clients queries are resolved, manage contract renewals, amendments, look for opportunities to gain new business with existing clients and attend regular meetings to develop and
• maintain relationship.
• Occasionally attend customer sites.
• Exceptional customer service skills with a friendly, helpful approach.
• Strong communicator and ability to build and develop strong relationships.
• Experience with report writing.
• IT Literate.

Contracts Manager Benefits:

• Salary up to £42,000 depending on experience.
• 22 days holiday plus bank holidays (Rises with length of service).
• Monday to Friday – 8am – 4.30pm.
• Pension Scheme.
• Healthcare.
• Life Insurance.