Contracts Manager

Alexander Fisher Recruitment; Ivy Chimneys; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading maintenance commercial provider near North Weald, Essex, is seeking a proactive Scheduler / Contracts Manager. This full-time role involves managing commercial client portfolios, ensuring service excellence, and supporting a dynamic control team in a fast-paced environment. With opportunities for professional growth and a supportive company culture, it's an excellent fit for someone eager to enhance their career.

Benefits

Competitive base salary with additional bonus

20 days holiday + public holidays

Company pension scheme

Free on-site parking

Casual office dress code

Company events

Clear opportunities for progression

Qualifications

• Experience in account or contracts management.
• Strong verbal and written communication skills.
• Proven background in construction, drainage, or plumbing.

Responsibilities

• Manage a portfolio of high-profile commercial clients.
• Oversee and coordinate a team of engineers.
• Schedule and dispatch jobs efficiently.

Skills

Customer service

Communication

Multitasking

Organisation

Education

Experience in construction or related industry

Tools

Microsoft Office

Job description

Job Title: Scheduler / Contracts Manager
Location: Near North Weald, Essex
Salary: GBP28,000 GBP30,000 + GBP125 weekend on-call bonus
Hours: Monday to Friday, 08 00
On-Call: 1 evening per week & 1 weekend day per month
Work Environment: 100% office-based
Job Type: Full-time, Permanent
Must be able to drive to get to office location

Join Our Client in their lovely offices in the countryside in Essex a maintenance commercial provider based near North Weald Essex, operating across the South of England. As they continue to grow, we re looking for a proactive and highly organised Scheduler / Contracts Manager to join their dynamic and friendly control team.
This is a great opportunity for someone with experience in the construction industry who thrives in a fast-paced environment and is eager to grow within a forward-thinking company.

Scheduler Key Responsibilities

• Manage a portfolio of high-profile commercial clients
• Maintain service excellence by meeting KPIs and SLAs
• Oversee and coordinate a team of engineers
• Handle high volumes of inbound and outbound calls
• Schedule and dispatch jobs efficiently throughout the day
• Provide top-tier customer service and support
• Respond to client queries promptly and professionally
• Track job progress and keep clients updated
• Accurately maintain records using the company CRM
• Provide out-of-hours support one week per month (with bonus pay)

What We re Looking For in a Scheduler

• Background in account or contracts management
• Industry experience in drainage, plumbing, or construction
• Confident communicator with strong interpersonal skills
• Excellent customer service skills, especially in busy environments
• Calm, professional, and tactful under pressure
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Highly organised with keen attention to detail
• Ability to multitask and prioritise effectively
• Reliable, self-motivated team player
• Strong verbal and written communication
• Discretion and professionalism are essential
• Solid references required

What We Offer

• Competitive base salary with additional on-call bonus
• 20 days holiday + public holidays
• Company pension scheme
• Free on-site parking
• Casual office dress code
• Company events
• Clear opportunities for progression and long-term development

If you re an experienced scheduler or contracts manager ready to take the next step in your career, we d love to hear from you. Join a fast-growing company that values professionalism, teamwork, and client satisfaction.
Apply today and help drive our clients continued success.