Contracts Manager

WebHosting; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Fastly is seeking a proactive Contracts Manager to scale its commercial Legal and Contracts Management team in London. You will manage contract lifecycles, collaborate with Sales, Revenue Operations, and other teams, and help optimize processes using Salesforce and CLM tools.

The role requires 2-4 years in SaaS or tech, with strong communication skills and the ability to learn new systems quickly. It offers a hybrid work model with travel as needed.

Qualifications

• 2-4 years of contract management experience in SaaS, AI or other high-growth tech environments.
• Strong understanding of contract lifecycle from intake to execution.
• Experience reviewing and drafting non-complex negotiated agreements.
• Proficient with CRM and CLM tools and learning new systems quickly.

Responsibilities

• Efficiently manage and process a high volume of contracts from intake through execution.
• Support the sales cycle during month-end and quarter-end close cycles.
• Collaborate daily with quote-to-cash teams to support contractual terms and revenue transactions.
• Review signature requests against policy requirements and assist in drafting agreements on Fastly forms.

Skills

Contract management

Negotiation

Stakeholder collaboration

Communication

Tools

Salesforce

CLM software

Ironclad

DocuSign

Job description

Job Description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible – at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We’re building a more trustworthy Internet. Come join us.

Contracts Manager

Fastly is seeking a proactive and strategic Contracts Manager to help scale its commercial Legal and Contracts Management team. As trusted business partners empowering company growth, the ideal candidate possesses a strong foundation in contract administration, a passion for managing agreement lifecycles (sales, vendor, and partner contracts), and a track record of building effective relationships with internal stakeholders.

What You’ll Do:

• Contract Administration & Execution:Efficiently manage and process a high volume of contracts from initial intake through execution and opportunity close, utilizing core business systems such as Salesforce (SFDC) and automated Contract Lifecycle Management (CLM) software
• Support the Sales Cycle: Demonstrate flexibility required to service a demanding sales organization during high-volume, critical time constraints at month-end and quarter-end close cycles
• Stakeholder Collaboration:Collaborate daily with quote-to-cash teams (Deal Strategy, Sales, Revenue Operations, and Sales Operations) to support contractual terms and execute revenue transactions
• Review & Negotiation:Review requests for signatures against policy requirements and assist in reviewing and drafting non-complex negotiated legal agreements on Fastly forms following playbook guidance
• Process & Documentation Support:Contribute to team documentation, playbooks, templates, and knowledge management to drive process improvements and operational efficiency
• Communication & Escalation:Maintain timely communication regarding the status of requests, tickets, and tasks, promptly escalating blockers and complex issues with appropriate recommendations and context
• Experience:2-4 years of contract management experience in SaaS, AI or other high-growth and fast-paced technology environments
• Technical Proficiency:Demonstrated experience and proficiency with CRM (Salesforce) and automated CLM tools (such as Ironclad and Docusign) and AI-assisted negotiation tools such as Claude or Gemini to efficiently scale commercial contracting deal support. Ability to learn new systems and processes quickly
• Communication Skills:Effective written and oral communication skills, with the ability to clearly communicate contract administration issues to partners (e.g., attorneys, sales teams) and build trusted internal relationships
• Judgment & Problem Solving:Strong time-management and organization skills, attention to detail, and sound judgment in executing risk-based assessments aligned with Contracts team policy frameworks.

We’ll be super impressed if you have experience in any of these:

Work Hours:The standard working hours for this role are during core business hours, Monday through Friday. However, flexibility is required to work outside of these hours on occasion to support business needs, accommodate different time zones, or meet project deadlines.

Work Location(s) & Travel Requirements:

This position has one opening and can be hired in the following preferred office locations:

• London – Hybrid

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

We have a huge impact.Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

We are passionate.Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501-287-4901.