Contracts & Facilities Officer

The difference you will make as a Contracts & Facilities Officer:

The post is responsible for the day-to-day operations and office management of the Speke office and oversee general FM requirements in other offices across the Liverpool area, undertaking compliance checks and supporting wider FM related duties. The Contracts & Facilities Officer helps our colleagues maximize their office facility, assisting them in meeting their requirements and business objectives, aiming to provide a safe, efficient, and comfortable working environment.

This role also involves overseeing office support services including security, cleaning, maintenance, health and safety, and environmental regulations.

There will be requirements to visit other Riverside offices in the Liverpool area and occasionally in the North West area.

About you:

• Act as a point of contact for contractors coming into the Speke office and other Liverpool offices.
• Build and maintain strong working relationships with internal and external stakeholders, engaging in working groups and employee forums as needed.
• Maintain accurate records and assist with any enquiries related to office/building management.

Why Riverside?

At Riverside, we’re a housing association enhancing everyday lives. With over 75,000 affordable homes in the UK, we support communities with a range of services from homelessness to retirement living.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options
• Investment in learning, personal development, and technology

Diversity and Inclusion at Riverside:

We value diversity and foster a respectful, empowering workplace. We are a Disability Confident Employer with a Guaranteed Interview Scheme for those with disabilities and an Ethnic Diversity guaranteed interview scheme.

Role Profile:

• Work closely with the Contract and Facilities Manager for compliance reporting and record maintenance.
• Supervise Facilities Management Assistants (FMA) at the Speke office.
• Ensure Health and Safety and Fire Safety compliance is maintained to high standards.
• Manage office facilities tasks and undertake regular site visits.
• Review contracts and contractor performance for value and service quality.
• Oversee Health & Safety Work Station Assessments.
• Manage access cards and keys for office security.
• Assist with post management and office security.
• Act as a First Aider and Fire Marshal in emergencies.
• Maintain video security and develop security procedures.
• Arrange office repairs and maintenance to standards.
• Provide training to colleagues as required.
• Manage budgets effectively.
• Ensure compliance with data standards in line with GDPR.

Person specification:

Essential:

• Experience in office and facilities management.
• GCSE level education or equivalent.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Good interpersonal skills.
• Ability to coordinate cleaning teams and contractors.
• Ability to work under pressure and meet deadlines.
• Flexibility in working times.
• Commitment to customer service.
• Maintaining effective working relationships with all stakeholders.

Desirable:

• Previous experience in office and facilities management.
• Knowledge of fire alarm systems and evacuation procedures.
• Good communication skills.
• Experience in procurement and contract negotiation.
• Budget management experience.

Professional Qualifications or Memberships:

• First Aid training (desirable).
• IOSH Health & Safety certification (desirable).
• IWFM membership (desirable).