Contracts & Compliance Manager

ZipRecruiter; London; On-site; GBP 53,000; Full time

Job summary

A leading social housing provider is seeking a Contracts & Compliance Manager to oversee contract management and compliance within the Property Services team in London. This role ensures effective processes for various repair contracts and manages contractor performance while aligning with the organization's values of Trust, Respect, and Innovation.

Qualifications

• Experience managing repairs and compliance contracts in social housing.
• Experience working with diverse communities.
• Experience in procurement and project management.

Responsibilities

• Manage contracts and contractors ensuring adherence to obligations.
• Lead on audits and ensure compliance with regulations.
• Produce performance reports and manage procurement processes.

Skills

Managing repairs and compliance

Customer focused services

Complaint handling

Team motivation

Procurement and project management

Job description

Job Description

Contracts & Compliance Manager

Salary - £53,000 per annum

Contract: Permanent

Location - Stratford, London

Department - Property Services

Reports to - Executive Director of Property & Assets

Summary

Morgan Hunt is partnering with a leading social housing provider, seeking a talented Contracts & Compliance Manager to join their Property Services team. You will be reporting to the Executive Director of Property and Assets, with 3 direct reports yourself and scope to potentially increase this in the future.

This role provides key project support to the Operations and Compliance teams to ensure processes are followed in an efficient and effective manner for our planned, responsive and voids repairs contracts. This role is also responsible for managing our servicing and compliance contracts, including but not limited to, Gas, Electrical, Lifts, Asbestos, Legionella, FRA /improvement works and damp and mould remediation and taking overall responsibility for all contact procurement and management throughout the organisation.

Responsibilities

· Management of contracts and contractors ensuring that the contractors adhere to their contract including, Health & Safety, commercial and performance obligations.

· Arranging and chairing meetings for contractor performance, this will include accurate record keeping. Meeting's will be at least monthly for each contractor and may be more regular depending on performance.

· Leading on audit for specialist areas and ensure the robust measures are in place for remedial actions and recommendations.

· Carry out timely and regular reviews of repairs and compliance policies and procedures ensuring that these are amended to reflect current regulations and legislation.

· Use a variety of software, databases and IT systems to obtain and provide asset information and reports in a variety of formats, obtaining information from contractors, and provide performance information for contact management and compliance monitoring purposes.

· To obtain and provide asset information and reports in a variety of formats, obtain information from contractors, and provide performance information for monitoring purposes as requested on a daily, weekly and monthly basis to ensure we fulfil our Statutory Compliance duties to keep our tenants safe in their home.

· Produce reports on all aspects of responsive and void repairs performance and servicing, compliance and redial actions performance as required for Boards, Committee, Executive Management Team and other teams and make recommendations as to how service delivery might be improved.

· Monitor the effectiveness and value for money of estate-based service arrangements, maintain cost control of estate service expenditure and deal effectively with queries relating to these services.

· Lead on the responses to and resolution of any complaints received regarding estate-base services.

· Ensure that Health and Safety and duty of care responsibilities are met, adhered to, recorded and where appropriate modified to ensure compliance and to ensure staff are adequately trained in these areas.

· Planning and leading on a H&S regime for estates. Accountable for performance reporting on estates, flagging risks through risk register and mitigating risks with appropriate solutions and actions.

· Undertake required procurement in compliance with the organisations policies and procedures and relevant legislation and regulation to ensure we have a comprehensive suite of high-quality contacts in place to deliver our services.

· Uphold the organisations values: Trust, Respect, Accountability, Customer Care, Innovation.

About you

· Experience of managing repairs and/or compliance contacts at a managerial level in a social housing environment or other appropriate environment.

· Experience working with diverse communities and addressing barriers they face.

· Awareness of cultural needs, vulnerabilities, and EDI principles.

· Experience of managing and being accountable for building safety.

· Experience of accountability for operational and financial performance of contacts.

· Experience of delivering customer focused services.

· Experience of managing staff and motivating a team.

· Experience of procurement and project management.

· Experience of complaint handling.

Values

· Trust

· Respect

· Accountability

· Customer care

· Innovation

Note: This role may evolve over time. The post holder is expected to adapt to changing duties aligned with the organisations policies and priorities.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.