Contracts Co-Ordinator

Technical Surfaces Limited; Leicester; On-site; GBP 26,000; Full time

Job summary

Technical Surfaces Limited is seeking a dedicated Contracts Coordinator to process customer orders and manage scheduling for maintenance teams. You will ensure high levels of customer service while coordinating information on a CRM system. Ideal candidates are proactive with knowledge of Microsoft packages and strong communication skills.

Responsibilities

• Coordinating customer orders and scheduling work efficiently.
• Liaising with customers and 3rd parties to ensure smooth operations.
• Managing a CRM system for effective communication and scheduling.

Skills

Knowledge of Microsoft packages

Ability to work under pressure

Job description

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Location: Technical Surfaces, Meridian West, Meridian Business Park, Leicester, LE19 1WX

Salary: £25,500 per annum

Job Type: Permanent, Full Time

Technical Surfaces is a leading installer and maintenance provider of various Sports surfaces in the UK.

With over 25 years of industry experience, their unique skill set has led to many of the country's top pitch installers. These 'Partners in Excellence' understand the importance of having their pitches looked after from day one, to ensure maximum life expectancy and uphold their pitch-building reputation.

The Role:

With guidance from senior member within the operations team, the role will be responsible for the processing of customer orders and scheduling of work in a profitable manner. This will involve liaison with the customer and 3rd parties to ensure the facilities are free to carry out the contracts whilst also ensuring that maintenance technician and/or sub-contractors have all necessary details/materials/machinery to carry out the works.

As part of the role, you will be co-ordinating information on a CRM system to ensure all parties are aware of the upcoming schedule and ensure any relevant information is communicated effectively. This will involve some administration task to ensure the CRM is valid and correct

As a contracts co-ordinator, you will be delivering extremely high levels of customer service, whilst maintaining an efficient and streamlined schedule of works for a number of repair and/or maintenance teams. Utilising all company resources as required to ensure all work is completed to the highest standards.

Main Duties & Responsibilities:

• Aptitude to learn how to navigation around different CRM systems, update accordingly and the ability to integrate between systems.
• Scheduling works to ensure maximum productivity including ordering of material and management of individual projects ensuring all parts are available and ready for completion.
• Working closely with Subcontract, scheduling works, and ensuring works are booked efficiently and with the correct people
• Matching resources against demand to ensure maximum productivity and report any deficiencies in a timely manner.
• Processing of customer orders
• Liaising with suppliers building relationships.
• Effective communication with a work force that are out in the field completing the work.
• Handling of customer work queries / complaints to a satisfactory resolution and / or escalating to the relevant level.
• Liaising with other departments to ensure the smooth running of the company.
• General Administration - Booking hotels / Answering the phone / Dealing with emails - including saving photos / Scanning paperwork / Raising orders / signing off invoices etc
• Building a knowledge of what machinery is used for each process. Utilising this to ensure all works can be completed in accordance with the schedule of works.

The Candidate:

• Knowledge of Microsoft packages
• Ability to work under pressure

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience or relevant job titles of; Construction Project Building Contracts, Contracts Manager, Construction Projects, Projects Manager, Construction Contracts Manager, Contracts Coordinator, Contracts Manager, Contracts Specialists, Contracts Officer may also be considered for this role.