Contracts Administrator

GLENISTON FACILITIES MANAGEMENT LTD; Hingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A facilities management company in England is seeking a detail-oriented Contracts Administrator. This full-time, permanent role involves organizing tasks for a team, providing excellent customer service, and managing maintenance contracts efficiently. Ideal candidates should have strong communication skills, previous admin experience, and a proactive approach. Familiarity with the mechanical/electrical industry is advantageous.

Qualifications

• Strong communication skills are essential.
• Experience in an administrative role is required.
• Proactive attitude is necessary.

Responsibilities

• Organise work using multiple software tools.
• Schedule engineers for maintenance and reactive callouts.
• Liaise with clients and internal teams.
• Support the management of maintenance contracts.

Skills

Good communication skills

Effective organiser

Pro-active and self-motivated

Good problem-solving skills

IT skills - Microsoft Word/Excel/Outlook

Good customer service skills

Multi-tasking and prioritisation

Identifying improvement areas

Previous admin experience

Experience in mechanical/electrical industry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Contracts Administrator – Permanent - Full Time

Gleniston Facilities Management Ltd

Location: Norfolk, NR9 4LF

We are looking for detail-oriented Contracts Administrator to join our expanding team in a fast-growing business. The ideal candidate will be responsible for handling various administrative tasks to ensure the smooth running of our helpdesk team.

Responsibilities

• Using multiple software tools to effectively organise work. Raising and allocating tasks as well as organising logistics to support each task.
• Answering phone calls in a timely manner and demonstrating great customer service.
• Scheduling our team of engineers for both pre-planned maintenance and reactive callouts and responding promptly to numerous changes within their work schedules.
• Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers, and clients.
• Supporting a busy team and working effectively under pressure.
• Organising and taking part in team meetings on a regular basis.
• Procure required materials from suppliers and ensure they are available to the engineers.
• Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls.
• Providing support to oversee all maintenance contracts and ensure works are completed in a timely manner, within set deadlines.
• Liaising with colleagues and maintaining strong working relationships with the team as well as our clients.

Required skills and knowledge

• Good communication skills, both verbal and written.
• Effective organiser.
• Pro-active and self-motivated.
• Good problem-solving skills and a can-do attitude.
• IT skills – excellent ability to use Microsoft applications such as Word/Excel and Outlook.
• Good customer service skills.
• Ability to multi-task and prioritise workload to get the important tasks completed.
• Good at identifying areas for improvement and confidence to make recommendations.
• Previous experience within an admin role. (essential)
• Previous experience within the mechanical/electrical industry.