Contracts Account Manager

Pertemps; Derby; On-site; GBP 35,000; Full time

Job summary

A leading company in soft FM services seeks a Contracts Account Manager to oversee high-quality service delivery across multiple client sites. This new role offers the chance to shape operational success in a dynamic environment. The ideal candidate will possess strong leadership skills, with at least three years’ management experience and a proactive mindset. Competitive salary with additional benefits, including a company car allowance and opportunities for career progression.

Benefits

Company car allowance

MacBook and iPhone provided

Company pension

Sick pay

Flexitime available

Free on-site parking with charge points

28 days holiday (inclusive of bank holidays)

Career progression opportunities

Qualifications

• Minimum 3 years’ experience in a management role.
• Desirable background in soft FM or service-led environments.
• Ability to influence and build strong client relationships.

Responsibilities

• Manage daily operations and performance across multiple client contracts.
• Conduct client meetings, site visits, and performance reviews.
• Recruit and develop team members to maintain operational standards.

Skills

Leadership

People Management

Communication

Organisational Skills

IT Skills

Client Relationship Management

Education

IOSH certification

Full UK driving licence

Tools

Microsoft Office

Power BI

PowerApps

Job description

Contracts Account Manager – Soft FM (New & Exciting Role) Salary & Benefits:

• £35,000 per annum
• Company car allowance
• MacBook and iPhone provided
• Company pension
• Sick pay
• Flexitime available
• Free on-site parking with charge points
• 28 days holiday (inclusive of bank holidays)
• Career progression opportunities

About the Role: We are recruiting for a Contracts Account Manager to lead the delivery of high-quality soft FM services across multiple client sites. This is a brand-new opportunity to shape the future of our operational success in a dynamic and client-focused environment.
While experience in the cleaning industry is beneficial, it is not essential – we welcome experienced managers from wider service sectors who can bring excellent leadership, people management, and presentation skills.
Key Responsibilities:

• Manage the daily operations and performance of multiple client contracts
• Lead and support a large field-based workforce across multiple sites
• Conduct regular client meetings, site visits and performance reviews
• Ensure service delivery meets client expectations and contract requirements
• Monitor and manage staffing levels, rotas, and site cover for holidays and absence
• Recruit, onboard, and develop team members to maintain operational standards
• Carry out site audits, quality checks and compliance monitoring
• Maintain excellent communication with both clients and internal teams
• Drive continuous improvement and maintain high standards of presentation on all sites

What We’re Looking For:

• Minimum 3 years’ experience in a management role
• Background in soft FM or service-led environments (desirable but not essential)
• Excellent people management and leadership skills
• Strong verbal and written communication abilities
• High level of organisational and time management capability
• Confident IT skills – especially MS Office (Excel, SharePoint, Power BI); PowerApps a bonus
• Ability to influence and build strong client relationships
• Proactive, solutions-focused and customer-driven mindset
• Full UK driving licence – essential
• IOSH certification – essential
• DBS check – preferred

Schedule:

• Full-time, permanent
• Monday to Friday (flexitime available)
• Occasional weekend or out-of-hours support may be required
• Candidates must be able to commute reliably or plan to relocate to the Derby area

If you're a motivated, client-focused manager looking to join a supportive and professional team in an exciting new role, we’d love to hear from you.