Contractor Care and Onboarding Assistant

Shirley Parsons; Aylesbury; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading consulting firm is seeking a Contractor Care and Onboarding Assistant to support their Quality and Compliance Manager. This hybrid role involves onboarding contractors, ensuring compliance, and delivering exceptional customer service. Ideal candidates will have experience in contractor care or customer services, strong communication skills, and the ability to manage multiple tasks efficiently. The company offers competitive benefits including private medical insurance and additional leave for volunteering.

Benefits

Extra day off for birthday

Volunteering day

Private medical insurance

Pension increasing with service

Annual awards evening

Qualifications

• Experience in contractor care or customer services.
• Ability to work under time pressure and multitask.

Responsibilities

• Onboard contractors and clients, ensuring compliant contract preparation.
• Provide support on quality, compliance, and onboarding projects.
• Manage the PSL of umbrella companies.

Skills

Communication

Interpersonal Skills

Organisation

Attention to Detail

Tools

MS Office

CRM

Job description

Contractor Care and Onboarding Assistant

Job Title: Contractor Care and Onboarding Assistant

Employment Type: Full-time Job

Based: Aylesbury, Buckinghamshire location with hybrid working

Who we are

Shirley Parsons is a global consulting business specialising in Health, Safety, Quality, and Sustainability. We provide recruitment services placing both permanent and contract people, working with globally renowned companies and SMEs. We also provide direct HSEQ consultancy support to our clients via in-house professionals.

The opportunity

As a Contractor Care & Onboarding Assistant you will support the Quality and Compliance Manager, ensuring you follow all processes regarding onboarding, compliance and contractor care. You will also be involved in projects to ensure processes are continuously improved.

You will develop good working relationships with customers, both internally and externally, pro-actively catering for their needs and provide a high level of customer service mainly via email and phone. Internal customers will include the sales and finance teams, helping to ensure that the end-to-end process runs effectively.

You will welcome the opportunity to identify issues and continuously improve.

What will you be doing?

* Onboard contractors and clients, ensuring compliant and efficient contract preparation
* Provide support on quality, compliance and onboarding projects
* Ensure high levels of customer service is delivered to both internal and external customers
* Provide support to the finance team to ensure correct and efficient payment and invoicing
* Keeping the company CRM and other record systems up to date
* Be a point of contact for the sales team and managers to answer any queries and to offer administrative support
* Provide guidance on relevant legislation to internal and external customers
* Manage the PSL of umbrella companies

What we are looking for:

* Previous experience in contractor care or customer services, dealing with both external and internal customers
* Experience of working with recruitment companies and/or contractors would be desirable
* Strong communication and interpersonal skills
* The ability to work under time pressure, resolve issues efficiently and multitask
* Exceptional organisation and attention to detail skills
* Experience with MS office and the ability to learn and use other software tools including our CRM
* Trusted to handle confidential data

What can we offer you:

Alongside a competitive salary here's some of our other benefits we offer you:

* An extra day off a year for your birthday on top of annual leave
* A day each year to volunteer with a charity of your choice
* Private medical insurance after a qualifying period
* Pension that increases with length of service
* Annual awards evening to celebrate and recognise your excellent work

Contact Details: Shirley Parsons
Tel: [phone]
Contact: Sarah Gould
Email:[e-mail]