Contracted Services Manager

Bromford Housing Group; Chipping Sodbury; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Bromford Housing Group is seeking an M&E Contracted Services Manager to oversee the operational and financial management of mechanical and electrical services. This leadership position involves managing a £3M budget, ensuring contractor performance, and maintaining compliance with safety regulations. The role is pivotal in delivering top-quality service across a diverse property portfolio, contributing to Bromford's mission of providing safe, warm homes.

Benefits

27 days annual leave plus bank holidays

£500 personal allowance for benefits

Performance Related Pay scheme

Two pension schemes with employer contribution

Retail discount schemes

Wellbeing app with virtual GP access

Qualifications

• Significant experience managing complex M&E contracts across multiple sites.
• Excellent knowledge of CDM 2015 and building services.
• Proven track record in financial and contract management.

Responsibilities

• Lead delivery of planned and reactive M&E services.
• Manage multimillion-pound budget and contractor performance.
• Ensure compliance with safety and legal obligations.

Skills

Contract management

Health & Safety management

Financial management

Team leadership

Compliance expertise

Education

NVQ Level 3 or higher in building services or M&E discipline

SMSTS certification

Tools

Microsoft Office

Contract management systems

Job description

Your work can help make homes safe, warm, and life-changing

At Bromford, we believe everyone has the right to a home that’s more than just a roof over their head — it should be a springboard to a better future. We’re passionate about creating safe, secure, and energy-efficient homes our customers are proud to live in. As our new M&E Contracted Services Manager, you’ll be at the forefront of delivering just that.

The role

Reporting to the Head of M&E, you will lead the operational and financial management of our mechanical and electrical (M&E) contracted programmes — including planned, cyclical, and reactive services. This role is critical to ensuring that vital services like communal lighting, lifts, white goods, ventilation, and fire safety systems are delivered safely, effectively, and to the highest standard.

You’ll manage a £3M annual budget, lead contractor performance, assure compliance, and drive value for money — all while keeping the customer at the heart of everything we do.

️ What you'll be doing

• Lead delivery of planned and reactive M&E services across a dispersed property portfolio.
• Ensure contractor performance meets our standards for safety, quality, and compliance.
• Manage and report on a multimillion-pound budget with full accountability for cost and programme delivery.
• Provide robust contract management and quality assurance for all outsourced works.
• Build, motivate and manage a team of internal colleagues and supply partners.
• Continuously improve processes, informed by customer insight and compliance requirements.
• Ensure all works meet legal, regulatory, and health & safety obligations.
• Partner with internal teams to deliver a seamless, customer-first service.

What we’re looking for

• Significant experience managing complex M&E contracts across multiple sites.
• Excellent knowledge of CDM 2015, building services, and regulatory standards.
• Proven track record in financial and contract management.
• NVQ Level 3 or higher in building services or M&E discipline (or equivalent).
• SMSTS and Health & Safety qualifications (or willingness to obtain).
• Experience with procurement, Joint Contract Tribunal (JCT) contracts, and managing external suppliers.
• IT literate with confidence in Microsoft Office and contract management systems.

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Based in Chipping Sodbury, you'll enjoy a flexible week split between our workspaces and your home, offering the perfect balance. You will be provided with a company car/cash allowance alternative therefore a full UK driving licence and a willingness to travel regularly across Bromford’s operating areas is essential.

Due to the nature of the role, an enhanced DBS check will be required.

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

️ Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology

️ A wellbeing app that gives you access to free virtual GPs and prescription services for you and your immediate family, 24/7 mental health support and rewards for healthy habits

The closing date for applications is just around the corner on 20th June 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at [e-mail]

In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us in this exciting opportunity!

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.