Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison - 18 Month FTC

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A water utility company is seeking a Contract Technician for the Standpipe Hire Scheme and Fire Service Liaison. The role offers an 18-month fixed-term contract based in Bradford, with a hybrid working pattern. Candidates should have experience in customer service and a full driving license. Attractive salary and benefits package is included.

Benefits

Competitive salary

Annual incentive related bonus

Attractive pension scheme

Development opportunities

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience as a Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison.
• Ability to maintain and promote excellent relations.
• Knowledge of YW corporate systems and regulatory legislation.

Responsibilities

• Maintain excellent relations with Standpipe Scheme Service Partners.
• Resolve customer queries about the SHS and larger standpipes.
• Ensure recovery of income is safeguarded.

Skills

Excellent customer service ethic

Good communication skills

Organisational skills

Knowledge of regulatory legislation

Flexibility to assist wider Operational Contracts Team

Full driving license

Tools

ICE

SAP

Odyssey

Job description

Overview

Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison - 18 Month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £27,915 - £34,562
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw, Bradford. Hybrid working pattern 3 days in the office

Work type: Permanent. 37 hours per week, Monday - Friday

There is the potential for flexible working/compressed hours when working this role. Please detail your request within your Covering Letter.

We have an exciting opportunity for a Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison to join Water Distribution at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire Water are currently recruiting a Contract Technician on an 18 month secondment who will provide expert technical advice in relation to effective and efficient management of the Standpipe Hire Scheme to enable the effective resolution of complex issues, disputes and pursuing illegal usage cases. The role will provide support to the Fire Service Liaison regarding repairs to Fire Service assets on the Water Distribution Network whilst maintaining the integrity of Yorkshire Water assets and being fully compliant with appropriate guidelines and regulations

Where you fit in

As our Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison you will

• Maintain and promote excellent relations with the Yorkshire Water Standpipe Scheme Service Partners
• Maintain and promote excellent relation with the Four Yorkshire Fire Services
• Dealing with applications for standpipes
• Resolve customer and colleague queries about the SHS and use of larger standpipes
• Monitor partner performance through data analysis, liaison meetings and visits to their site
• Ensure recovery of income is safeguarded
• Communication of SHS policies and process to YW and partner colleagues
• Ensure illegal connections are pursued through the legal process - including court attendance
• Raise work as necessary from FS requests; from Field Techs and the public
• Liaison with the 4 Fire Service Authorities - key YW stakeholders - about queries, remedial works; charges; policies
• Ensure invoices are issued for rechargeable works
• Act as a point of contact for YW colleagues regarding fire hydrants; logger deployment and related assets (e.g. washouts)
• Maintain stock of S19 hydrant clamps and monitor units issued / fitted by Field
• Attend Fire Service liaison meetings and capture actions and minutes.
• Take personal responsibility for self and others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy
• Demonstrate relentless drive, energy and determination to deliver sustainable out-performance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks
• Provide clarity to internal and external customers on compliance to relevant legislation and regulation whilst maintaining professional relationships
• Attend internal and external meetings as required to represent Yorkshire Water where specialist knowledge is required
• Maintain good working relationships within Yorkshire Water to ensure the integrity of our assets is protected and delivered
• Ensure that all risk assessments are raised to the relevant department correctly and in a timely manner
• Produce accurate and relevant management information as and when required

What skills & qualifications you will need

• Excellent customer service ethic
• Good communication skills
• Organisational skills
• Knowledge and use of YW corporate systems (ICE; SAP; Odyssey)
• Knowledge of regulatory legislation and YW policies/processes in relation to the role
• Flexibility to assist the wider Operational Contracts Team
• Full driving license

As part of this role there will be an expectation that you will be required to travel to our Normanton site 1-2 times per month to attend meetings using your own vehicle.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience as an Contract Technician - Standpipe Hire Scheme/ Fire Service Liaison and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 22nd September 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.